These days, many consumers are finding buying decisions overwhelming and walking away from interactions online. It’s getting harder to tell what’s real – from product reviews to descriptions – which can lead to hesitation and confusion in people’s shopping habits. This poses a real challenge for organizations engaged in digital commerce. In this episode, we’ ... Show More
Aug 2024
The Aviation Industry’s New Flight Plan
For this episode, our hosts Josh and Elise take us on a journey into the future of air travel. For the airline industry, the demand for operational resilience in the face of disruption has never been higher. Looking ahead, aviation companies need to reinvent themselves to build a ... Show More
22m 26s
Jun 2024
Powered for Change: A New Path to Net Zero
Making meaningful progress toward a net-zero transition requires a new era of collaboration between global stakeholders — from oil, gas and power providers to heavy industry such as steel, metals and mining, cement, chemicals, freight and logistics, to light industry that include ... Show More
22m 25s
Sep 2025
Cracking the Code of Customer Contradictions
AI and data help tell us what people do, but not why. Lauren Taylor, global leader of BCG’s Center for Customer Insight, makes sense of the mixed signals that consumers give off. To truly understand what drives people, businesses of course value robust, real-time data. But they a ... Show More
18m 42s
Dec 2023
Holiday shopping: Consumer savvy and retailer responses
Across the United States, consumers are continuing to spend, but they’re not opening their wallets too wide. Joining us are McKinsey partners Colleen Baum and Tamara Charm who say retailers that offer personalized promotions, same-day delivery, and “buy now, pay later” plans are ... Show More
23m 18s
Jul 2024
Think you know what consumers want? Think again.
Consumers say they want experiences over goods. As always, they are looking to get the most value for their dollar. Even when it comes to sustainably produced products and services, the price must be right. On this episode of The McKinsey Podcast, McKinsey senior partner Sajal Ko ... Show More
34m 25s
Jan 2021
The joy of shopping -- and how to recapture it online | Nimisha Jain
Shopping is about more than just what you buy: it’s a treasure hunt to discover something new, a negotiation to get a great deal, a time to catch up with friends and family. But for many, online shopping has turned the experience into an impersonal, unsatisfactory event. Is there ... Show More
12m 5s