Angela Pointon, President of 11 out of 11, joins the show to talk about employee extended leave—and offers tips on how you can plan for things like parental leave without destroying your P&L or the client experience. Angela walks us through her approach staff-wise, how she manages a mix of both full-time and contract employees to maintain flexibility, and wh ... Show More
Aug 21
AI, Sports, and Global Impact: The Engaging.io Story
From breaking into North American professional sports to scaling complex organizations worldwide, Engaging.io has built a reputation for technical depth, honesty, and impact. In this episode, CEO Michelle O'Keeffe dives into AI adoption, why clean data beats hype, the importance ... Show More
21m 11s
Aug 13
Stay Small, Grow Big: Building AI-First, High-Impact Teams
The next 30 minutes offer a practical playbook for founders and operators chasing enterprise-level impact without enterprise-level headcount. You’ll learn: • How to unify your data model so AI agents operate with precision • Where to apply AI to collapse workflows, cut costs, and ... Show More
30m 27s
Aug 6
Time to Value, Time to Win: Scaling Smarter with AI and Apps
There's never been a better time to be a builder, and in HubSpot's ecosystem, we're seeing more and more partners who deliver solutions and list apps in our marketplace. Why? Daryl Michel—CEO at Cogent Connective—says its all about freedom of choice and the best way to solve a cu ... Show More
22m 39s
Aug 2024
Designing an Excellent Customer Experience In 3 Stages
Send us a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s ... Show More
45m 50s
Dec 2022
429. Q&AF: Employee Maturity, Recommendation Gone Bad & Attracting Customers In A Digital Age
In today's episode, Andy answers your questions on how to raise the maturity level of your employees to allot them more responsibilities, how to handle a recommendation gone wrong with one of your clients, and what's the importance of marketing in a digital age to attract new cus ... Show More
25m 58s