Angela Pointon, President of 11 out of 11, joins the show to talk about employee extended leave—and offers tips on how you can plan for things like parental leave without destroying your P&L or the client experience. Angela walks us through her approach staff-wise, how she manages a mix of both full-time and contract employees to maintain flexibility, and wh ... Show More
Oct 1
Season Finale: HubSpot Executives on Growth, Data, and the Partner Opportunity
We’re closing out the season with two of HubSpot’s top leaders—Karen Ng, EVP of Product, and Angela O’Dowd VP of the Global Partner Ecosystem— to share their takeaways and what's ahead for partners. We'll cover: Why HubSpot believes partners will lead the AI transformation The AI ... Show More
20m 55s
Sep 24
Transformation Tips from Bright Digital’s Head of AI & Innovation
This episode is all about tactics and customer value. Join Sarah and Aimane Ben M Hand, head of AI & Innovation at Bright Digital, for a packed 20 minutes on how to build a relentlessly innovative AI-first culture within your business and how to deliver AI outcomes for customers, ... Show More
25m 26s
Sep 16
Why Culture Is the Real Competitive Advantage in the AI Era
Gemma Price is the founder and CEO of HubGem, a UK-based diamond HubSpot partner that has grown from a kitchen-table startup to a 20-person team serving schools and nonprofits worldwide. Her story blends bold entrepreneurship, deep commitment to culture, and a clear-eyed embrace ... Show More
26m 5s
Aug 2024
Designing an Excellent Customer Experience In 3 Stages
Send us a textMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it’s ... Show More
45m 50s
Dec 2022
429. Q&AF: Employee Maturity, Recommendation Gone Bad & Attracting Customers In A Digital Age
In today's episode, Andy answers your questions on how to raise the maturity level of your employees to allot them more responsibilities, how to handle a recommendation gone wrong with one of your clients, and what's the importance of marketing in a digital age to attract new cus ... Show More
25m 58s