Conflict is inevitable. Here's how to respond to it.
Feb 2021
Stop Arguing, Start Brainstorming
It's normal to avoid conflict. But if you approach conflict as problem-solving, it might not be so bad. Here's how to turn a fight into a constructive brainstorming session. (This episode originally ran in August 2020.)To manage podcast ad preferences, review the links below:See ... Show More
20m 15s
Aug 2021
166: Engage in Healthy, Productive Conflict
<p>Every team experiences conflict at some point. Therefore, the question is not if or when, but how the conflict will unfold. Managers play an essential role in guiding the team’s ability to engage in healthy, productive conflict so that the team gets stronger and the work is be ... Show More
14m 18s
May 2019
What Every Conflict Is Actually About
“Before I can change your mind, I need to understand where your mind is,” says pro negotiator Daniel Shapiro. The founder and director of the Harvard International Negotiation Program, Shapiro has advised all sorts of people and organizations through conflict: families, CEOS, hea ... Show More
1h 4m