Conflict is stressful and it's easy to get lost in our elevated emotions. Nobody likes feeling attacked or one may be dead set on making their point. Either way, reason can tend to take a back seat and ego take the wheel, unnecessarily fanning the flames and prolonging the conflict.
However, conflict is inevitable and necessary for growth and healthy dialogue is key to finding an effective resolution. To do so, Pye and Dr. Glen walk through 5 commonly made mistakes to avoid during conflict and provide alternative approaches to more productive conversations.