Luxury Institute recently launched its online education course, The Mastery of HNW Relationship Building, which is built on the fundamentals of its proprietary Luxcelerate High-Performance System. On Thursday, June 8, Milton Pedraza, Luxury Institute CEO, provided a behind the scenes look into the empirical research and proven best practices that created it ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Nov 2023
EA533: Réda Amalou - Sustainable Luxury | Creating the Most Prestigious Hospitality Properties in the World
Sustainable Luxury | Creating the Most Prestigious Hospitality Properties in the WorldReda Amalou is a French architect, trained and graduated at the University of East London in Great Britain. After a few years working for London based firms, he moved back to Paris and joined Th ... Show More
36m 24s
Sep 2021
What Defines a Luxury Product Today? | Transforming Luxury
<p>In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future.</p><p>Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new cat ... Show More
37m 50s
Dec 2020
“You need to have a niche and really invest in yourself.” Tariq Khayyat on architecture in the region; working with Zaha Hadid; and his advice for aspiring architects
We caught up with Tariq Khayyat, one of the leading architects in the region, and a long time guest favorite of our restaurant in d3. Khayyat is the founder of a bespoke architecture firm, TKDP, in Dubai and leads grand scale projects including Shenzhen Luohu in China. But before ... Show More
54m 19s
Nov 2021
Barbara White Bryson, "Creating a Culture of Predictable Outcomes: How Leadership, Collaboration, and Decision-Making Drive Architecture and Construction" (Routledge, 2020)
Creating a Culture of Predictable Outcomes: How Leadership, Collaboration, and Decision-Making Drive Architecture and Construction (Routledge, 2020) demonstrates the importance of creating cultures in the design and construction industries grounded in sophisticated-caring leaders ... Show More
39m 4s
Feb 2022
Aasimah Navlakhi - Building Strong Schools By Building Strong Leaders
<p>Having experienced firsthand the life-changing power of great schools, Aasimah Navlakhi (she/her/hers) is committed to ensuring that all students have equal opportunities to learn, grow, and thrive. Aasimah began her career as a speech and performance teacher in her hometown o ... Show More
38m 48s