Luxury Institute recently launched its online education course, The Mastery of HNW Relationship Building, which is built on the fundamentals of its proprietary Luxcelerate High-Performance System. On Thursday, June 8, Milton Pedraza, Luxury Institute CEO, provided a behind the scenes look into the empirical research and proven best practices that created it ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Nov 2023
E 214 Communicate Like a Luxury Brand For Thought Leadership, Persuasive Communication Style, and Visibility
<p>In this episode, Laura is excited to introduce you to Carlo Pignataro, whose uber cool job is to help companies & individuals add a touch of luxury and elegance to their business so they can stay out of price wars and build emotional links with their clients/stakeholders. ... Show More
46m 41s
Jan 2025
How to Sell High-Ticket VIP In Person Packages
In this episode, we’re diving into the art of selling high-ticket VIP experiences. I’m talking about $50,000 weekends that are unlike anything you’ve ever seen—luxury, intention, and transformation all wrapped into one. These weekends are designed to elevate not only your busines ... Show More
15m 56s