Over three-quarters of consumers said that receiving personalized communications was a key factor in prompting their consideration of a brand, and 78 percent said such content made them more likely to repurchase.
But simply putting a name on an email or targeting a sales message based on recent purchases is no longer enough. Financial institutions, and custo ... Show More
Oct 16
1006. Insights: AI in banking - What it really means for the customer
About this episode: AI is everywhere-your newsfeed, your boardroom, your LinkedIn inbox. But when it comes to real, customer-facing use cases in finance… there’s not much to see. Why isn’t AI transforming the customer experience yet? What’s working behind the scenes, and what’s j ... Show More
48m 27s
Apr 2021
521. Insights: Sustainable Finance - how impactful can it be for the climate?
Our expert host, Adam Davis, are joined by some great guests to talk about sustainability in the financial services industry. After covering what products are available for climate aware customers, Adam and the guests now want to look at the bigger and talk about what the financi ... Show More
48m 37s
Oct 2
1002. Insights: The digital transformation race: big banks vs neobanks.
About this episode:In this episode, in partnership with Enfuce, host Benjamin Ensor dives into the real state of banking transformation in today’s digital-first world. It’s no longer just legacy banks versus neobanks; it’s about who can truly meet rising customer expectations, ma ... Show More
47m 5s
May 2021
531. Insights: Super Apps - It's what's on the inside that counts
Our expert hosts, Adam Davis and Kate Moody, are joined by some great guests to talk about the at the evolution of Super Apps. How did the Super App come about in the first place, what constitutes a Super App and will all fintechs become a Super App? The panel also takes a look a ... Show More
45m 7s
Nov 2024
911. News: Shopify makes life easier for businesses, Moniepoint reaches unicorn status, and is it time to 'fight' the regulators?
Join host Kate Moody along with some great guests as we discuss the biggest fintech and financial services news this week.
Topics covered include: Shopify launching Shopify Finance to support businesses; Moniepoint becoming Africa’s newest fintech unicorn, with representatives h ... Show More
1h 7m
Oct 2024
902. Insights: 10 years of Atom Bank with CEO Mark Mullen
On this episode of Fintech Insider Insights, host Kate Moody is joined by Mark Mullen, CEO and Co-Founder of Atom Bank.
Before Monzo or Starling, there was Atom. It's been ten years since Atom Bank, a digital challenger bank based in the North East of England, was incorporated. ... Show More
43m 44s
Apr 2025
951. News: Monzo enters insurance, WeeFin raises €25M for sustainable finance, and OpenAI is now worth $300bn
For those listening in GCC and Turkey, this episode is sponsored by XM. https://bit.ly/ClaimBonusFintech
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About this episode:
Host David Barton-Grimley is joined by an expert panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and ... Show More
1 h
Oct 2024
906. Insights: The FCA tells us about their brand new AI lab
On this episode of Fintech Insider Insights, host Benjamin Ensor is joined by Jessica Rusu, Chief Data, Information and Intelligence Officer at the FCA.
It's been ten years since the UK regulator launched their innovation hub, so we wanted to catch up with them to dive into the l ... Show More
40m 30s