Over three-quarters of consumers said that receiving personalized communications was a key factor in prompting their consideration of a brand, and 78 percent said such content made them more likely to repurchase.
But simply putting a name on an email or targeting a sales message based on recent purchases is no longer enough. Financial institutions, and custo ... Show More
Yesterday
How to Turn Customer Interactions Into ROI
Every customer conversation – whether in a branch, online, or through a call center – holds the potential to either deepen loyalty or increase attrition. Yet too often, those interactions create frustration, higher costs, and lower satisfaction scores. Today’s competitive advanta ... Show More
42m 27s
Aug 19
Build a Bank Brand Worth Fighting For
Fintech disruptors like Chime, Revolut, Venmo and the Cash App have shaken up the banking world by positioning themselves against traditional banking's pain points, yet most established banks continue to compete on incremental improvements rather than bold differentiation. Consum ... Show More
44m 12s
Aug 12
When 93% Mobile Adoption Drives Innovation
Thailand's banking sector is experiencing a remarkable evolution, driven by regulatory innovation, mobile-first consumer behavior, and some of the world's most stringent operational requirements. Leading this transformation at one of the region's most influential financial instit ... Show More
37m 32s
Nov 2024
911. News: Shopify makes life easier for businesses, Moniepoint reaches unicorn status, and is it time to 'fight' the regulators?
Join host Kate Moody along with some great guests as we discuss the biggest fintech and financial services news this week.
Topics covered include: Shopify launching Shopify Finance to support businesses; Moniepoint becoming Africa’s newest fintech unicorn, with representatives he ... Show More
1h 8m
Oct 2024
902. Insights: 10 years of Atom Bank with CEO Mark Mullen
On this episode of Fintech Insider Insights, host Kate Moody is joined by Mark Mullen, CEO and Co-Founder of Atom Bank.
Before Monzo or Starling, there was Atom. It's been ten years since Atom Bank, a digital challenger bank based in the North East of England, was incorporated. S ... Show More
44m 44s
Apr 2025
951. News: Monzo enters insurance, WeeFin raises €25M for sustainable finance, and OpenAI is now worth $300bn
For those listening in GCC and Turkey, this episode is sponsored by XM. https://bit.ly/ClaimBonusFintech -- About this episode: Host David Barton-Grimley is joined by an expert panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wi ... Show More
1h 1m
Oct 2024
906. Insights: The FCA tells us about their brand new AI lab
On this episode of Fintech Insider Insights, host Benjamin Ensor is joined by Jessica Rusu, Chief Data, Information and Intelligence Officer at the FCA.It's been ten years since the UK regulator launched their innovation hub, so we wanted to catch up with them to dive into the le ... Show More
41m 30s
Jun 26
974. Insights: Trust me, I’m verified - The future of digital identity in financial services
At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the ... Show More
46m 34s
Aug 2024
884. Insights: Building a "global bank payment network" with GoCardless CEO Hiroki Takeuchi
On this episode of Fintech Insider Insights, host David M. Brear is joined by Hiroki Takeuchi, CEO of GoCardless.
Since its launch back in 2011, GoCardless has been taking the pain out of getting paid for businesses, from solopreneurs to household names, for over 13 years. With n ... Show More
33m 52s