Startup Basics is BACK! This series focuses on one of the most important aspects of any successful startup: the customer. On episode two, Salesforce's Tiffani Bova joins to break down all things customer engagement: defining it, authenticity, blending automation with a human touch, social media strategies and more!
Aug 2023
376: The Global Customer Growth and Innovation Evangelist at Salesforce, Tiffani Bova — The Experience Mindset: Changing the Way You Think About Growth
<p dir="ltr">Welcome to Strategy Skills episode 376, an interview with the author of <em>The Experience Mindset: Changing the Way You Think About Growth</em>, Tiffani Bova. This book details exactly how your company can adopt an Experience Mindset, at scale. It's not enough to kn ... Show More
45m 40s
Sep 2023
611: The Experience Mindset: Changing the Way You Think About Growth (with The Global Customer Growth and Innovation Evangelist at Salesforce, Tiffani Bova)
Welcome to an interview with the author of The Experience Mindset: Changing the Way You Think About Growth, Tiffani Bova. This book details exactly how your company can adopt an Experience Mindset, at scale. It's not enough to know that happy employees equals happy customers. You ... Show More
44m 13s
Jun 2023
633: The Mindset to Help Your Organization Grow, with Tiffani Bova
Tiffani Bova: The Experience Mindset Tiffani Bova is the global customer growth and innovation evangelist at Salesforce, and The Wall Street Journal bestselling author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging fro ... Show More
39m 8s
Oct 2024
#54 How to Turn Customer Experience Into a Revenue Driver
On this episode, Monica Trivedi, VP of Global Client Experience at JLL Technologies, discusses the importance of client experience in driving revenue growth and the strategies she employs to enhance customer success. She emphasizes the need for understanding client ecosystems, ma ... Show More
47m 23s
