Service Drive Revolution with Chris Collins

How To Deal With An Aggressive Service Director

Why Your CSI Sucks | SDR #261

Strong Service Advisor Metrics

Automotive Recruitment Strategies for 2023 w/ Steve Johnson | SDR #260

The Correct Way To Present A Diagnostic Fee To Your Customers

9 Reasons Why Service Managers Fail

SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians

SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems

SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive

SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)

SDR #330: Top 7 Service Advisor Pay Plan Failures

SDR #329: The Moneyball Secret Every Service Manager Needs to Know

SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting

SDR #327: Are You Paying Your Techs Enough?

SDR #326: 7 Steps to Go from Service Manager to General Manager

SDR #325: Are YOU Ruining Your New Service Advisors?

SDR #324: What To Do When Customers Say, "NO!"

SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)

SDR #322: How Service Managers Get Fired

SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls

SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success

SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops

SDR #318: How To Make The Best Technician Videos

SDR #317: Navigating The Next Dealership Crisis

SDR # 316 Auto Industry High Performers vs. Low Performers

SDR #315 With Automotive Expert Glenn Lundy!

SDR #314 With Emmy-Winning Sportscaster Jim Kozimor

SDR #313 with Grammy-Nominated Producer Scott Erickson

The Correct Way To Present A Diagnostic Fee To Your Customers

Channel Update: Service Drive Revolution

9 Reasons Why Service Managers Fail

Service and Parts Benchmarks for Profitability | SDR #312

How Great CSI Can Be So Easy | SDR #311

A Behind-The Scenes Look At Top Dog 2024 | SDR #310

The Dealership Business Model Part 3 | SDR #309

The Dealership Business Model Part 2 | SDR #308

Q & A | How to Teach an Old Advisor New Tricks

The Dealership Business Model Part 1 | SDR #307

Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?

Top Dog 2024 Speaker Will Guidara | SDR #306

Q & A | Hiring Technicians for the Peak Season

Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305

Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department

What's Your Dealership Worth? | SDR #304

Q & A | Automated Phones vs Humans

How a Service Department Becomes Profitable | SDR #303

Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights

Dealership Pretax Profit Down 33% | SDR #302

Q & A | Credit Card Fees in the Service Drive

Are You Ready for 14 Year Old Cars? | SDR #301