Service Drive Revolution with Chris Collins

SDR # 316 Auto Industry High Performers vs. Low Performers

SDR #315 With Automotive Expert Glenn Lundy!

SDR #314 With Emmy-Winning Sportscaster Jim Kozimor

SDR #313 with Grammy-Nominated Producer Scott Erickson

The Correct Way To Present A Diagnostic Fee To Your Customers

9 Reasons Why Service Managers Fail

Service and Parts Benchmarks for Profitability | SDR #312

How Great CSI Can Be So Easy | SDR #311

A Behind-The Scenes Look At Top Dog 2024 | SDR #310

The Dealership Business Model Part 3 | SDR #309

The Dealership Business Model Part 2 | SDR #308

Q & A | How to Teach an Old Advisor New Tricks

The Dealership Business Model Part 1 | SDR #307

Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?

Top Dog 2024 Speaker Will Guidara | SDR #306

Q & A | Hiring Technicians for the Peak Season

Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305

Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department

What's Your Dealership Worth? | SDR #304

Q & A | Automated Phones vs Humans

How a Service Department Becomes Profitable | SDR #303

Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights

Dealership Pretax Profit Down 33% | SDR #302

Q & A | Credit Card Fees in the Service Drive

Are You Ready for 14 Year Old Cars? | SDR #301

Q & A | Better Way for Service Managers to Price Internal/Captive Labor

Dealership Economic Hurricane Survival Plan | SDR #300

Q & A | Service Advisor Customer Communication

Lessons for Service Advisors from McDonald's | SDR #299

Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops

Why Are Service Managers In A Broken System? | SDR #298

Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator

Service Department Culture vs Chaos | SDR #297

Q & A | Mastering Service Advisor Communication

How Will AI Affect Your Service Department? | SDR #296

Q & A | Should Dealers Give Employee Discounts?

New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295

Q & A | Should You Charge for Unverified Diagnoses?

Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294

Q & A | How To Handle Body Shop Warranty Claims

5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293

Q & A | Can You Be a Service Advisor Without Car Knowledge?

Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292

Service Drive Revolution Announcement

The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

Q & A | Making Service Contracts Easy

How To Deal With An Aggressive Service Director

Why Your CSI Sucks | SDR #261

Strong Service Advisor Metrics

Automotive Recruitment Strategies for 2023 w/ Steve Johnson | SDR #260