[[:encoded, "There’s no doubt about it, handling negative client feedback can be downright uncomfortable. No one likes to listen to complaints and no one wants to be criticized or rejected by anyone; even by a client. We’re human; it stings when we fall short of a goal or when we don’t receive the approval we crave.\n\nBut what if you could get past the disc ... Show More
Nov 11
4 Mindsets That Quietly Shape Everything You Do and How to Upgrade Them
<p>I know you will find my guest, Ryan Gottfredson, to be a wealth of information related to helping you with your mindset because mindset is actually the foundation of real transformation that can help you more quickly be even more successful.</p><p> </p><p>Ryan Gottfredson, Ph. ... Show More
40m 11s
Nov 2024
#201: The One Thing You Might Be Overlooking That Fuels Customer Loyalty
<p>Delivering exceptional customer service can feel taxing, especially when you're juggling multiple roles in your business. It's easy to think that "good enough" is sufficient, but the truth is, it's the small, thoughtful actions that leave the biggest impact on your customers. ... Show More
29m 26s
Aug 22
Don't Make These Client Management Mistakes! (Hidden Relationship Killers Revealed)
Are you making critical client management mistakes that are costing you trust and retention? In this video, our Account Manager, Tressy Dsouza, with our Marketing Director, Bryan Caranto, reveal the HUGE errors digital marketers and Google Ads agencies often make: lack of ownersh ... Show More
8m 21s
Mar 2024
How Customer Retention Drives Revenue Growth feat. Barry Klein
On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is cruci ... Show More
40m 39s