Have you ever wondered how some businesses seem to effortlessly keep their customers coming back for more? That's exactly what we're diving into today...the secret sauce behind customer lifetime value (LTV) and how YOU can harness its power to grow revenue without having to find new customers. Listen to hear five actionable strategies that will not only incr ... Show More
Nov 20
From Burnout to Breakthrough: The Power of the Pivot
<p>Have you ever hit a point in your business where everything <em>should</em> feel amazing… but instead you’re thinking: “Is this really what I want forever?”</p><p>That was Robin Ballard. At the time, she had a dream business—thriving event planning company, skilled team, syste ... Show More
42m 15s
Nov 13
Quarterly Review: Behind the Scenes of My Biggest Lessons of Q3
<p>This is one of my favorite episodes to create each quarter because it's a chance to reflect on what worked, what flopped, and what moved the needle in my business.</p><p>In this Q3 “Laying Bricks” episode, I share the behind-the-scenes of July through September 2025—inclu ... Show More
31m 38s
Mar 2024
How Customer Retention Drives Revenue Growth feat. Barry Klein
On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is cruci ... Show More
40m 39s
Nov 2024
#201: The One Thing You Might Be Overlooking That Fuels Customer Loyalty
<p>Delivering exceptional customer service can feel taxing, especially when you're juggling multiple roles in your business. It's easy to think that "good enough" is sufficient, but the truth is, it's the small, thoughtful actions that leave the biggest impact on your customers. ... Show More
29m 26s
Mar 2025
673. "I want to increase the profitability of my product-based business, how do I do that?" | Coaching Session
Welcome back, Product Bosses! In this coaching session, I coach Connie, the founder of Contoura Collective, to refine her strategy for growing her product-based business. Connie creates beautiful manifestation journals, but like many business owners, she’s struggling to focus on ... Show More
44m 39s