In 2021, and moving forward, one of the most important ways that a brand can measure customer loyalty is by how much data and insights their customers are willing to share with them, legally and ethically, for fair value rewards and personalization. Enterprise start-ups that are starved of customer data will never take off, and incumbents that can’t achieve, ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Dec 2021
The Top Trends in 2022 for Data Leaders from DataRobot, Databricks, and Google
<p>At the end of every year, you’re probably asking the same questions we are. What are the big changes coming next year? How do I stay ahead of them? And what’s separating real trends from the hype?</p><p>To answer these questions, we are excited to bring together some of the to ... Show More
1h 12m
Nov 2022
#113 Successful Frameworks for Scaling Data Maturity
To become a data-driven organization, it takes a major shift in mindset and culture, investments in technology and infrastructure, skills transformation, and clearly evangelizing the usefulness of using data to drive better decision-making.
With all of these levers to scale, many ... Show More
44m 54s
Mar 2023
[Radar Recap] Building an Enterprise Data Strategy that Puts People First
An effective data strategy is one that combines a variety of levers such as infrastructure, tools, organization, processes, and more. Arguably however, the most important aspect of a vibrant data strategy is culture and people.In the third of our four RADAR 2023 sessions, Cindi H ... Show More
41m 15s
Dec 2021
Making the Turn from Data Inventory to Helpful Information with Mara Reiff, the Chief Data Officer of FreshBooks
<p>If data is in a pool that only keeps getting deeper as data inventory is accounted for, when is the exact moment for a business leader to jump in to do something with all the accumulated information? Leaders who care about data appreciate that it’s necessary to take stock befo ... Show More
32m 50s
Dec 2020
The Algorithms that Bring you Style with Stitch Fix’s Director of Data Science, Tatsiana Maskalevich
<p>The old saying, “look good, feel good,'' fits Stitch Fix perfectly. The direct-to-consumer, online personal styling service has boomed due to its ability to not only match consumers with trendy and comfortable clothes, but to make it a personalized experience for each buyer.</ ... Show More
52m 39s