Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Sep 2024
N°3 - Max Bittner, CEO Vestiaire Collective: Revolutionizing the Luxury E-Commerce and Second-Hand Market!
<p>🎬 In this new episode, I have the pleasure of welcoming <strong>Max Bittner, CEO of Vestiaire Collective</strong> and <strong>a leader in the luxury e-commerce industry</strong>.</p>
<p>After transforming the Asian start-up, Lazada, into an e-commerce giant sold to Alibaba in ... Show More
1h 40m
Sep 2021
What Defines a Luxury Product Today? | Transforming Luxury
In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future. Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, ... Show More
37m 51s
Jun 2024
Does Luxury Maketh the Brand? #LuxuryUnedited
In this episode, Misha and Nez debate if high prices alone define a #luxury brand. They discuss recent price hikes from brands like #Chanel and #LouisVuitton, questioning if the quality and exclusivity still justify these costs. They highlight issues like declining quality, marke ... Show More
25m 21s
Jul 2024
TIP643: The Luxury Strategy w/ Christian Billinger
On today’s episode, Clay is joined by Christian Billinger to discuss The Luxury Strategy by Kapferer and Bastien. Over the past 20 years, some of the best performing companies in the stock market have come from the luxury sector. For example Hermes and LVMH, which are both compan ... Show More
1h 1m
May 2025
Inside The Great Luxury Reset
Instead of his usual place in the host’s seat, BoF founder and CEO Imran Amed appears this week as a guest in an interview with Jonathan Wingfield, editor-in-chief of System Magazine, alongside Luca Solca, senior research analyst at Bernstein – as featured in the debut issue of S ... Show More
1h 8m
Feb 2025
Redefining Luxury: A Deep Dive with Ruwaida Northen
In this episode, we sit down with Ruwaida Northen—entrepreneur, and devoted mother—to explore her journey in redefining luxury. From building her own successful business to balancing motherhood with leadership, Ruwaida shares her unfiltered insights into what it truly means to cu ... Show More
25m 6s
Sep 2021
How Is Luxury Customer Service Evolving? | Transforming Luxury
In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising pers ... Show More
36m 54s
Feb 2025
BONUS EPISODE: The Insight Track on Tour at Web Summit Qatar with Gabie Boko! 🚀
For the first time ever, The Insight Track goes on the road, and what better place to do it than Web Summit Qatar—one of the world's most influential tech conferences! In this exclusive bonus episode, we sit down with Gabie Boko, Chief Marketing Officer at NetApp, to dive into th ... Show More
43m 47s
To generate the trends likely to affect the luxury industry in 2019, the Luxury Institute initiated a crowdsourcing project with its global consulting unit, the Global Luxury Expert Network (GLEN). Collectively, Luxury Institute is comprised of the world’s largest network of elite, on-demand luxury consultants who provide real-time, effective solutions for l ... Show More
<p>🚨 In this episode of <strong>The Alpha Talks Show</strong>, we’re thrilled to welcome <strong>Ali Al Saraf</strong>, a visionary entrepreneur and founder of the luxury watch brand <strong>Vlassco</strong>! 🚨</p><p>Welcome back, Alpha Squad, to <strong>The Alpha Talks Show</s ... Show More
