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Jul 2020
28m 43s

Starbucks Commits to Raising Awareness o...

HBR Presents / Brian Kenny
About this episode
After a highly publicized act of racial discrimination by a Starbucks employee against two African American men in one of its stores in 2018, the company closed its 8,000 U.S. coffee shops for a day of unconscious bias training. The company also revised store policies and employee training practices. Harvard Business School professors Francesca Gino and Kath ... Show More
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