19. Showing Your Smile From Behind a Mas...

“Conflicts in relationships might be unpleasant, but they aren’t inherently bad. In fact, they’re essential.”Conflict rarely gives us time to prepare. A sharp comment, unexpected criticism, or sudden disagreement can trigger strong emotions precisely when we need to communicate m ... Show More

“A brand is a promise, and a great brand is a promise well kept.”What does it take to build something people believe in? For Daniel Lubetzky, social entrepreneur and KIND Snacks founder, it starts with curiosity, compassion, creativity, and courage, along with a willingness to li ... Show More

“How you end something often can be as important, if not more important, than how you start.”What’s the best way to wrap up a presentation? How do you stop yourself from repeating the same point? And what can you do when strong emotions start taking over? Matt Abrahams tackles th ... Show More

Communicating with people from different cultures is a potential minefield. We’ll discover what can happen when things get lost in translation and we’ll also get some tips on how to avoid major clangers and embarrassing faux pas. We hear from Nazir Ul-Ghani, the Europe, Middle Ea ... Show More

How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in busin ... Show More

Every culture has different foundational beliefs. We may recognize the same brands and use the same products worldwide but we behave far differently. Eliane Karsaklian learned this firsthand from living in different countries. In this throwback episode, she shares how negotiating ... Show More

<p>In today&#39;s globalized world, it is more important than ever to be able to communicate effectively with people from different cultures. Cross-cultural communication is the process of exchanging information and ideas between individuals from different cultural backgrounds. I ... Show More

What does it take to genuinely connect across cultures, identities, and worldviews? In this episode, we sit down with my friend Melisande Kingchatchaval Schifter to unpack the mindset and skillset behind powerful human connection. Having lived on multiple continents, worked acros ... Show More

<p>This is a synopsis of the key points from my conversation with Kinga Mnich.</p><p>The main points:</p><ul><li>The importance of creating an inclusive and supportive environment for emotional expression at work.</li><li>The unique emotional cultures and rules in different organ ... Show More

Who you're around shapes how you speak. In this episode, I walk you through a personal communication audit—looking at who’s influencing your voice, what words no longer serve you, and how to raise your standard by surrounding yourself with people who lift you up. This is about br ... Show More

On this week's episode, we speak to communications expert Zenah Mattar, on the Arab Narrative through a Western perspective and the importance of navigating through the complexities of intercultural communication and identity. She shares her personal journey, igniting her passion ... Show More

In this lively episode, Ulrike and her guest Jane Hanson, an Emmy award-winning television journalist and coach speak about the importance of combining what you say, how you say it and how you get this in sync with your body language to communicate more impactfully on the job. Ja ... Show More