logo
episode-header-image
About this episode
In this episode, Youngme talks to Professor Frances Frei, who was hired by Uber last year to help rebuild a broken culture. Frances describes how toxic the culture at Uber actually was and how she dealt with difficult work scenarios. She also talks about what should be done about “bad people doing bad things” and the link between strategy and culture. Plus, she gives a behind-the-scenes look at preparing for her TED talk.

Hosted on Acast. See acast.com/privacy for more information.

Up next
Mar 2024
The Best Of Recommendations
Revisit some of Felix and Mihir’s recommendations. Hosted on Acast. See acast.com/privacy for more information. 
32m 49s
Mar 2024
The Best Of After Hours - TikTok & Sports
Revisit Felix and Mihir’s discussion about TikTok bans and why sports have become so valuable. Hosted on Acast. See acast.com/privacy for more information. 
31m 38s
Mar 2024
March 13, 2024
Mihir, Felix and NYU’s Dolly Chugh discuss the pressure on business leaders to conform to the demands of woke capitalism. Should you give in? Push back? What are the risks and rewards? Also: Feeling low lately? Chances are you are just getting older. We speculate why most people ... Show More
33m 43s
Recommended Episodes
Sep 2023
Uber, and how to fix things when trust is broken | Fixable
Trust issues at work? This week, we’re sharing an episode from Fixable, another podcast from the TED Audio Collective, that dives deep into trust and how we can cultivate it at work. In this episode, Frances Frei recounts when she was brought in to help Uber with their massive tr ... Show More
35m 19s
Nov 2023
Uber, and how to fix things when trust is broken | Fixable
This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they expl ... Show More
35m 5s
Jun 2020
Uber vs Lyft | Examining Toxic Company Culture in the Rideshare Industry | 7
Uber and Lyft have made their mark as very different brands.Lyft was born out of a need for more environmentally friendly rideshare options. And is also seen as the “friendlier” of the two companies. While Uber’s former CEO, Travis Kalanick built a reputation for ruthlessness, se ... Show More
22m 9s
Aug 2017
E18 Faut-il avoir peur d’Uber ?
Intermediate French Podcast with Transcript. Learn French in Context with these Fascinating Topics. When I started using Uber a few years ago, I was thrilled. Their app was so much more convenient than regular taxi service, and the drivers seemed a lot nicer while also offering c ... Show More
29m 15s
Nov 2018
Uber's Dara Khosrowshahi
Uber has fundamentally changed the way people get around, growing into a multi-billion dollar company. But the company's been accused of sexism and criticized for aggressive tactics. Dara Khosrowshahi, Uber's new CEO, sits down with Laurie Segall to talk about getting the company ... Show More
40m 20s
Oct 2023
Uber’s Profit, Power and Problems with CEO Dara K
Uber: hard to live with it, or without it. In this episode Kara grills CEO Dara Khosrowshahi on the company’s sky-high prices, high take rate, treatment of drivers/couriers, policies around safety and why oh why he is kind to his predecessor, Travis Kalanick. Before and after the ... Show More
1 h
Oct 2023
You Don't Create a Culture
Company culture is more than just a buzzword or a section in your employee handbook.  It's not something you can just write down and expect to manifest. It creates itself organically, through the attitudes and actions of your team that define how you work and more importantl ... Show More
21m 7s
Aug 2023
Uber, and how to fix things when trust is broken
Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars ... Show More
34m 10s
Jun 2020
Uber vs Lyft | Black Cars and Pink Mustaches | 1
It’s December 2008, and two friends and fellow tech entrepreneurs, Garrett Camp and Travis Kalanick, can't get a taxi. Camp’s already obsessed with the idea of a service that summons a private driver with the push of a button, but now Kalanick gets the appeal. Together, they'll b ... Show More
27m 12s
Oct 2021
Uber: The Undeletable App - [Business Breakdowns, EP. 31]
Today, we’re breaking down Uber. Despite a corporate history that spans just over a decade, the ink spilled on Uber could have its own wing in a library. So rather than record with our typical Breakdown format, we decided to host two portfolio managers and familiar guests on the ... Show More
1 h