logo
episode-header-image
Sep 2023
35m 19s

Uber, and how to fix things when trust i...

TED
About this episode

Trust issues at work? This week, we’re sharing an episode from Fixable, another podcast from the TED Audio Collective, that dives deep into trust and how we can cultivate it at work. In this episode, Frances Frei recounts when she was brought in to help Uber with their massive trust breakdown. Using Uber as a case study, she and co-host Anne Morriss explain the three pillars of trust – authenticity, empathy, and logic – and solutions to strengthen each leg when they’re on shaky ground.

For more actionable workplace advice from Anne and Frances, find Fixable wherever you’re listening to this.



Hosted on Acast. See acast.com/privacy for more information.

Up next
Jan 19
Interview: 4 ways to design a disability-friendly future with BJ Miller
Dr. BJ Miller was a college sophomore when a sudden electrical accident nearly took his life. After months in a hospital burn unit and multiple amputations, he emerged into a world that saw him — and treated him — differently. But that experience became the foundation for everyth ... Show More
48m 27s
Jan 12
Will climate change make your home uninsurable? | Amy Barnes
Insurance is the hidden engine that keeps the economy churning, but climate change is making home insurance unaffordable for many people, says climate risk advisor Amy Barnes. She reveals why soaring premiums aren't just bad news for homeowners, but also a flashing red signal for ... Show More
11m 45s
Jan 5
What it’s really like to win the lottery | Matt Pitcher
What happens when ordinary people win the lottery? Financial planner Matt Pitcher shares lessons from more than a decade of advising lotto winners, revealing how sudden wealth can unbalance life and spark consumerism — or create profound opportunities for meaning. This talk just ... Show More
14m 41s
Recommended Episodes
Nov 2023
Uber, and how to fix things when trust is broken | Fixable
<p>This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they e ... Show More
35m 5s
Aug 2023
Uber, and how to fix things when trust is broken
<p>Welcome back to <em>Fixable</em>. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the th ... Show More
34m 10s
Dec 2023
How to build (and rebuild) trust | TED Business
<p>Trust is the foundation for everything we do. So what do we do when it's broken? In this episode of TED Business, a familiar voice gives a crash course on the essential components of trust, and how to build them. Plus TED Business host Modupe Akinola explains how to apply thos ... Show More
26m 54s
Apr 2018
Fixing the Culture at Uber
In this episode, Youngme talks to Professor Frances Frei, who was hired by Uber last year to help rebuild a broken culture. Frances describes how toxic the culture at Uber actually was and how she dealt with difficult work scenarios. She also talks about what should be done about ... Show More
31m 23s
Apr 2021
Rethink How Trust Impacts Organizations with Rachel Botsman
<p>On this episode of the Gartner Talent Angle podcast, t<span style="font-weight: 400;">rust expert Rachel Botsman defines trust as the currency of interaction. She argues that trust has implications for how organizations can relate to their employees and customers, especially i ... Show More
41m 18s
Dec 2023
How to Negotiate Like a Stripper
In this day and age, a lot of us are gig workers. And that can mean flexibility, but it can also mean unpredictable ups and downs. In this episode, we learn from the real experts on hustling and succeeding as a freelancer: unionized strippers! When dancers at the Star Garden stri ... Show More
38m 32s
Jan 2024
Comment avoir confiance en soi au travail ?
<p>La confiance en soi, c’est une sorte d’incantation magique, un concept tout aussi nébuleux que gratifiant. Le remède qui nous permettrait de transformer positivement chaque expérience de notre parcours professionnel. Demander une augmentation, réussir un entretien d’embauche, ... Show More
23m 5s
May 2021
#252 : INTERVIEW : Franck Monsauret - Country Manager Uber for Business
<p>Dans cet épisode, je reçois Franck Monsauret, Country Manager de Uber for Business, la partie BtoB de Uber. Dans cet épisode passionnant, nous parlons de solidarité, d'égalité femmes / hommes, de télétravail, de lien social, de solidarité, de congé paternité et de beaucoup d'a ... Show More
20m 38s
Oct 2022
#263: Discover The Root Of Your Confidence, With Nicole Kalil Author & Host Of This Is Women’s Work Podcast
In This Episode You Will Learn About: Reconnecting with yourself Living authentically Confidence derails Resources: Website: nicolekalil.com Read Validation Is For Parking Join This Is Confidence Listen to This Is Women’s Work podcast LinkedIn: @Nicole Kalil Instagram: @nicolemka ... Show More
36m 6s