logo
episode-header-image
Aug 2021
26m 49s

Encore: How to Build (And Rebuild) Trust...

TED
About this episode

Trust is the foundation for everything we do. So what do we do when it's broken? Harvard Business School professor Frances Frei gives a crash course on the three essential components of trust, and how to build them — a process she put to use during a stint at Uber. Plus, Modupe explains how to apply those principles of trust with Black colleagues and others in the minority.



Hosted on Acast. See acast.com/privacy for more information.

Up next
Today
A plan to stop AI from automating our decline | Gina Raimondo
The United States is on track to win the AI race — and hollow itself out in the process, says Gina Raimondo, former Governor of Rhode Island and US Secretary of Commerce. In this unflinching look at the threat of AI-induced economic disruption and social unrest, she offers a conc ... Show More
19m 34s
Aug 17
My $60 million science experiment | Mark Rober
Mark Rober spent years trying to land a rover on Mars. Now, the former NASA engineer turned science YouTuber with millions of subscribers is launching a new mission: to teach the next generation of big problem solvers. That's why he's spending 60 million dollars to build a STEM c ... Show More
17m 25s
Aug 10
How to build a career you actually love | Bill Gurley
Passion doesn't drive work — fascination does, says venture capitalist and author Bill Gurley. Drawing on years of research into the lives of high achievers, he shows why obsessive, lifelong learning is the real engine of career excellence. After, Modupe urges you to try somethin ... Show More
17m 9s
Recommended Episodes
Dec 2018
How to build (and rebuild) trust | Frances Frei
Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at ... Show More
15m 9s
Dec 2023
How to build (and rebuild) trust | TED Business
Trust is the foundation for everything we do. So what do we do when it's broken? In this episode of TED Business, a familiar voice gives a crash course on the essential components of trust, and how to build them. Plus TED Business host Modupe Akinola explains how to apply those p ... Show More
26m 54s
Aug 2023
Uber, and how to fix things when trust is broken
Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars ... Show More
34m 10s
Nov 2023
Uber, and how to fix things when trust is broken | Fixable
This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they expl ... Show More
35m 5s
Oct 2023
Move Fast and Fix Things with Frances Frei
In this conversation with Frances Frei, Professor of Technology and Operations Management at Harvard Business School, we ideas leaders can use to move fast, build trust, and accelerate excellence at work.Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simple ... Show More
38m 30s
Mar 2025
How to help your team build trust
Establishing trust with customers and constituents is the cornerstone of a healthy organization—but frontline teams must learn how to do it. In this episode, Anne and Frances help a concerned caller who worries that her team isn’t handling the public’s concerns with enough empath ... Show More
31m 20s
Jun 2023
Frances Frei's three pillars of leadership
A professor at Harvard Business School and expert in work culture, Frei goes into companies like WeWork and Uber with the goal of turning toxic environments into healthy, inclusive spaces. She shares why authenticity, logic, and empathy are the most vital skills an employee can h ... Show More
1 h
Apr 2018
Fixing the Culture at Uber
In this episode, Youngme talks to Professor Frances Frei, who was hired by Uber last year to help rebuild a broken culture. Frances describes how toxic the culture at Uber actually was and how she dealt with difficult work scenarios. She also talks about what should be done about ... Show More
31m 23s
Sep 2025
(Re-release) How to get your confidence back
When negative feedback shakes your confidence, it can be difficult to get back to feeling like yourself at work. In this episode, Anne and Frances help a struggling listener who has spent years toning herself down in the workplace after being told that she was too assertive — now ... Show More
42m 26s
Feb 2025
How to get your confidence back
When negative feedback shakes your confidence, it can be difficult to get back to feeling like yourself at work. In this episode, Anne and Frances help a struggling listener who has spent years toning herself down in the workplace after being told that she was too assertive — now ... Show More
41m 5s