Ciaran Crean is the co-founder & CEO at Mick’s Garage a car parts & accessories store. Founded in 2004 they now sell regularly via their custom website into over 34 countries. With over 10 million listings the range has expanded way beyond just car parts now including far more categories like outdoor sports equipment, camping gear, and roof racks – all meaning they ship a whopping 25,000 orders a month on average.
Mick’s Garage has built its growth around keeping its technology and development in-house, allowing the team to experiment quickly with new verticals, improve the customer experience and test new ideas. In this episode, Ciaran shares how they approach AI, product data, international expansion and the operational challenges of running a 10-million-product eCommerce business.
Hit PLAY to hear:
Key timestamps to dive straight in:
[04:30] Building custom eCommerce solutions
[07:06] Launch of dedicated UK website
[10:16] Launching and Growing New Verticals
[14:11] Revenue sources and supply chain management
[20:18] Efficient order processing system
[22:35] Using AI for customer engagement
[24:20] Listen to Ciaran’s Top Tips!
Full episode notes here: https://ecmp.info/614