Aug 18
What Technology Can't Fix
Lay a new core over a broken process, and the process just runs faster. Darius Wise told his staff the credit union was not good at what it did. Red Rocks was coming off two years of net losses, a core conversion was underway, a merger had just fallen apart, and the board was tur ... Show More
50m 39s
Aug 17
The Credit Moment Banks Keep Missing
Banks and credit unions rate higher than the fintechs on buy now, pay later. J.D. Power scores bank programs at 704 for customer satisfaction, compared with 603 for fintechs. Almost none of the spending is ours. The gap is timing. Our pay later arrives after the purchase, the fin ... Show More
9m 22s
Aug 12
Why Your Next CEO Needs More Than Tenure
Deep institutional experience isn't enough for the job ahead. New thinking alone isn't either. Your next CEO has to bring both. CEOs in financial services stay in the seat about 9 years, longer than almost any other industry, at the exact moment AI, data, and new competitors are ... Show More
11m 14s
Jun 2021
Tea, Sharks, and Internet Hubs
<p>User experience is at the heart of the fintech revolution. Innovation has centered around building better, smarter, cheaper, and more helpful services to disrupt the establishment and reinvigorate competition for the consumer. If data is the oil of that innovation, then un ... Show More
13m 54s
Sep 2023
Innovation, Customer Obsession, and Partnership: The Three Pillars of Mashreq Bank with Radu Topliceanu
<p>Welcome to another stimulating episode of Couchonomics with Arjun, where we delve into the intricacies of the financial world! Today we're setting our sights on the evolving landscape of digital banking. We have an insider's look at how traditional banking is transfo ... Show More
59m 36s
Dec 2024
Ep 18. Innovation in action : how DBS earned the title of the world’s best digital bank
Send us Fan MailIn this episode, Piyush Gupta, the inspirational CEO of DBS Bank, tells us how a Singaporean bank raced ahead in innovation and digitisation to be crowned the world’s best digital bank. Is Technology the new “front office” of a bank? Will pure-play digital banks e ... Show More
56m 46s
Apr 2022
EP03 Disruption, Open Finance and Commerce in the Metaverse | with Ramana Kumar, Magnati
<p>The status quo in the financial services sector is constantly changing. Innovation is the name of the game. If banks want to stay relevant in these evolving times, they need to be at the technological forefront and provide convenient, flexible payment solutions customers trust ... Show More
25m 35s
Organic Relationship Growth is Easier Than Prospecting and Available Daily
Your cheapest growth engine is the customer whose transaction history you're already holding.
Every month, your customers' accounts send money out to banks, brokerages, mortgage companies, auto lenders and installment lenders. At the customer level, that's a flow of funds analys ... Show More
<h3>🔍 Topics include:</h3><ul><li>How Emirates NBD became a pioneer in Open Finance</li><li>Building secure, scalable, API-first banking platforms</li><li>Real-world fintech partnerships (and what went wrong)</li><li>From core banking to GitHub Copilot: AI’s growing role</li><li ... Show More
