Shelly VanEpps shares why people skills drive practice success and introduces the GREAT Call Process—a proven system to turn phone calls into lasting patient relationships and more scheduled appointments. Resources: All-Star Live Dental Training EventsDental CoachingDental Practice Growth Webinar
Jun 16
Fan Favorite - The First Impressions Starts with the Phone
In this episode, Heather and Alex Nottingham explains why phone skills are the foundation of a successful dental practice. They discuss converting inquiries into appointments, building rapport, creating consistent patient experiences, and how effective communication drives case a ... Show More
30m 6s
Jun 9
Avoiding Micromanagement
Larry Guzzardo and Alex Nottingham, JD, MBA discuss how micromanagement is often driven by stress, anxiety, and a need for control. They explore practical strategies to build leadership, delegation, emotional intelligence, and trust, helping dental teams create a more empowered a ... Show More
22m 44s
Oct 2023
#213 - Build a Winning Sales Team With Commitment to Practice (Kevin "KD" Dorsey, SVP of Sales and Partnerships @ Bench Accounting)
THREE ACTIONABLE LEADERSHIP TAKEAWAYS Document the What Good Looks Like (WGLL): It's best if it's defined, documented, and demonstrated. Practice should be built into everyone’s week: You get good in practice, You don't get good in the game. Follow leadership methodologies: Behav ... Show More
37m 44s
Jul 2024
What is success for a dental professional?
Dr. Martin Mendelson and Dr. Kyle Stanley, dentist coaches and speakers, discussed the concept of success in dentistry and beyond, emphasizing the importance of a balanced approach to professional success, prioritizing health, and practicing gratitude and resilience. They also sh ... Show More
44m 7s
Feb 2022
How to Be a Better C.E.O. (Yes, YOU!)
Darren reveals the critical factor determining your company's health, vigor, and future in this episode of the podcast. Plus, he shares a three-step action plan to address it and point you in the right direction. Get more information about Darren's Business Master Class at DHBusi ... Show More
6m 13s
Nov 2025
Building a Career You Love in Dentistry
In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson share career advice for dental professionals by exploring both clinical and non-clinical paths. Drawing on their diverse experiences in technology, speaking, coaching, and tech, they highlight strategies for clinical dent ... Show More
39m 57s