Calm in a crisis isn’t about personality–it’s about intention, self-awareness, and leadership. I’m joined by Amy, General Manager at McGrath Blackburn, who brings more than 20 years of experience across every facet of real estate from reception through to senior leadership. That breadth of experience shows in the way she leads today: grounded, measured, and deeply aware of the impact her response has on her team. What really stood out is the ripple effect of how we show up in high-pressure moments. Whether it’s a difficult eviction, a threatening situation, or a team issue escalating unnecessarily, your response sets the emotional tone for everyone around you. Teams don’t thrive in chaos–they look for safety, clarity, and direction.
There’s a powerful reminder here that not everything urgent is truly important. In property management, everything can feel like a crisis if you let it–but learning to separate emotion from action is where growth happens. Amy shares how she’s trained herself to sit with situations rather than react instantly, asking better questions and focusing on solutions over drama. It’s not about being perfect or never feeling overwhelmed—it’s about building the self-awareness to recognise when you’re reacting versus responding, and making small, consistent changes that lead to better decisions over time.
What ties it all together is perspective. Life experience, especially personal loss, has a way of refining what really matters, and that perspective shapes how we lead, work, and live. When you understand your energy is finite, you become far more intentional with where you spend it. From creating space to decompress, to leaning on trusted mentors, to consciously choosing how you walk into both your workplace and your home life–these are the habits that support longevity in this industry. Because success in property management isn’t just about performance it’s about how sustainably you can show up, lead, and live.
“No one comes to work to enter a space of chaos. They look for safe spaces.”
- Amy Blackburn
We cover:
Kylie’s Resources:
Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool
Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool
That Property Mum Courses: https://www.thatpropertymum.com.au/courses/
The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call
Kolmeo: https://kolmeo.com/
Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call
35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media
https://courses.thatpropertymum.com.au/5-misktakes-replay
Digital Marketing and AI Academy
https://courses.thatpropertymum.com.au/digitalmarketingyes
Connect with Amy Blackburn:
https://www.mcgrath.com.au/agents/amy-blackburn-a1VRE000000froL2AQ
amyblackburn@mcgrath.com.au
0419 008 497
https://www.linkedin.com/in/amy-blackburn-b5b717185/
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