What do I do when a client keeps changing their mind?
What do I do when we're halfway through a project and they want to add five more things?
What do I do when I present a price to a prospect and they get sticker shock and start trying negotiating with me or taking things out?
These were the kinds of questions I heard in the Q & A sessions during a recent 3-day workshop. And while I can and did give advice on what to do in those specific situations, wouldn't it be better to prevent them from happening in the first place?
Anything I could tell you to do to fix those problems as they come up is just a Band-Aid. You have to go back to the source if you don’t want to keep running into them over and over again with future clients. And the source of the problem isn’t your clients. It’s your process.
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