Yesterday

Objections vs Rejection

Shelly VanEpps and Alex Nottingham JD MBA discuss how patient objections aren’t rejection but opportunities to connect. By addressing concerns like cost, time, fear, and trust with empathy and strong communication, dental teams can improve case acceptance and deliver better patie ... Show More

30m 29s

Apr 7

Fan Favorite | Profits Production & Growth

In this fan-favorite episode, Larry Guzzardo and Alex Nottingham, JD, MBA discuss challenges like insurance pressure, rising costs, and burnout, emphasizing team development, training, and ownership to achieve long-term success and better work-life balance.Resources:All-Star Live ... Show More

30m 24s

Mar 31

The Know it All

Alex Nottingham JD MBA and Heather Nottingham explore how to handle “know-it-all” team members and patients. It highlights the role of fear and ego, the importance of a growth mindset, and how leaders can foster a culture of learning through empathy, listening, and non-confrontat ... Show More

28m 21s

Jun 2024

2006: Achieving Top-Notch Customer Service Pt. 1

On today's episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled "Achieving Top-Notch Customer Service," Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental pra ... Show More

26m 10s

Dec 2024

Guy Kawasaki: How Technology is Making Hearing Care Accessible for All

Many patients avoid hearing aids due to the stigma of aging, so audiologists must promote their acceptance and leverage technology to drive innovation and improve patient care. Guy Kawasaki lost his hearing to Meniere’s disease and underwent a cochlear implant, which transformed ... Show More

33m 33s

Aug 2024

2043: Inside the Operations of the Dental Success Companies Pt. 1

On today's 1st of 2-part episode, we have a special guest, Kay Lange, the President of the Dental Success Companies. As Kay enters her eighth year with the company, Mark reflects on her journey from a personal assistant to her current role. Kay shares her unique story of joini ... Show More

39m 52s

Jan 2025

520: A Harvard Expert's Guide to Mastering Conversations

Welcome to Strategy Skills episode 520, an interview with the author of TALK: The Science of Conversation and the Art of Being Ourselves, Alison Wood Brooks. In this episode, Alison shares how her experiences at Harvard sh ... Show More

51m 22s

Apr 2025

Balancing Speaking With Your Full Time Job + Mastering Cold Outreach (Live Coaching W/ Erick)

“Knowing who you are as an individual on the spiritual side of life helps guide you to who you are created to be.”One of the coolest parts of TSL is watching our coaches work 1:1 with students and helping them find the clarity and confidence they need to take t ... Show More

31m 19s

May 2020

Smile Direct Club

On this episode of The Internship Show we speak with Becky Hawke, an HR leader at SmileDirect Club. Her extensive HR experience has crossed a variety of industries and her goal professionally is to help all talent realize their fullest potential. Becky shares wit ... Show More

30m 4s

Jan 2022

#99 - Dr. Kareem Osman: ”Peaches and Kareem”

Dr. Osman knew from a young age that he would be going into the medical field, thanks to his parents’ overenthusiastic prodding that he become a doctor. However, as he grew up and continued his education, he realized what his biggest strengths were – working with his hands, build ... Show More

1h 16m

Oct 2024

Why most public speaking advice is wrong—and how to finally overcome your speaking anxiety | Tristan de Montebello (CEO & co-founder of Ultraspeaking)

Tristan de Montebello is the co-creator of Ultraspeaking, the most effective method I’ve come across for rapidly improving communication and presentation skills. In 2017, Tristan became the fastest person ever to reach the finals of the World Championship of P ... Show More

1h 56m

Culture Conversations