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Oct 2025
44m 46s

Why AI Will Transform Customer Experienc...

Sequoia Capital
About this episode
Ping Wu built Google's contact center business before becoming CEO of Cresta, where he's pioneering a unique approach to contact center transformation. Rather than full automation Ping advocates a dual approach, automating what's ready while using AI to assist humans with the rest. He makes the case for an abundance mindset—imagining new customer experiences ... Show More
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