How small signs of disorder in your workplace can erode culture, safety, and customer trust, and how fixing them builds pride and small business success.
Show Notes Page: https://www.thehowofbusiness.com/582-broken-windows-theory/
In this episode Henry Lopez explores the Broken Windows Theory and its direct application to small business environments. Originating from research by Philip Zimbardo and popularized in The Tipping Point by Malcolm Gladwell, this theory shows how minor neglect - like graffiti, cluttered offices, or dirty restrooms - signals lowered standards and invites further disorder.
Henry shares examples from New York City’s subway transformation, the car wash industry, and restaurants to highlight how seemingly small details shape both customer perception and employee culture. A tidy and well-maintained workplace not only signals professionalism but also enhances safety, efficiency, and morale.
“Little things matter. When we ignore small signs of disorder in our business, we send the message that standards don’t count here.” – Henry Lopez
This episode challenges you to find and fix the “broken windows” in your small business, setting the tone for excellence.
This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run, grow and exit your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com