logo
episode-header-image
Jun 5
20m 36s

How to Create Engagement Online

Essential Communications - Tom Henschel
About this episode

Convinced that participants need to engage in order to learn, a leader is discouraged after the cheerless rollout of her online learning program. She turns to her coach for help facilitating virtual groups.

Tools in this episode:

Tone-setting at the opening:

  1. Get people engaged by using the chat to think together;
  2. Get people engaged by thinking about how they will show up (ground rules);
  3. Ask: “How engaged do you want to be?” Rank 1 – 7 in chat. 

(#3 came from Michael Bungay Stanier who wrote The Coaching Habit and hosts the Change Signal podcast. Much gratitude!)


Three facilitation skills:

  1. Use learning questions;
  2. Redirect; don’t be the hub;
  3. Activate your deadpan.


All our infographics are available for free in our Tools Bin. Help yourself. 


Tom’s most recent conversation with Dave Stachowiak on Coaching for Leaders explored How to Take Initiative. A lively, thought-provoking episode.


Coaches! Join us at ICF Los Angeles’s Executive Coaching Special Interest Group. Check us out on the ICF-LA website, then come join us!


Categories in the archive to explore for more ideas about deepening relationships:

Communication Skills

Leading Teams


Episodes with more tools for engagement:

141 - High-Stakes Meetings

253 - How to Answer Questions Powerfully

213 - How to Re-engage a Team

34 - Keeping Repeated Material Fresh

175 - Leading Offsites

143 - Powerful Tools for Team: Plus / Delta

148 - Taming Meetings


Are you coach curious? Talk with Tom. Send him an email here.

 

Additional resources are in our monthly email. Sign up here.


Until next time!

From The Look & Sound of Leadership team 


Up next
Aug 7
How to Manage Defensive People
A leader with a direct report who is, she says, the most defensive person she’s ever known, devotes an entire coaching session to gathering tools to help her cope. All the tools and ideas and scripts in this episode are in an easy-to-understand infographic. Download it for free h ... Show More
28m 24s
Jul 10
How to Own Healthy Assertion
Still traumatized over an angry explosion she’d aimed at an abusive leader years before, a leader asks her coach to help her access healthy assertion to use during moments of conflict.Where are you on the assertion scale? Our assessments will tell you.In the episode, ASSERTION go ... Show More
22m 13s
May 6
How to Deepen Relationships at Work
Knowing she’s never been good with people, a leader seeks coaching to her deepen relationships in ways she can tolerate.Two ways to deepen workplace relationships:Matching & Curiosity 4 Ways to Match:Match Purpose Match Energy Match Conversations Match Vulnerability  Express Curi ... Show More
26m 33s
Recommended Episodes
Jul 2023
Mastering Difficult Conversations at Work with Darlene Hawley
Join us as we unlock the secrets to address difficult conversations. Discover practical tips for effective communication, conflict resolution, and mentorship. Learn how to approach sensitive discussions with empathy, maintain authenticity throughout, and foster understanding even ... Show More
28m 56s
Jul 2024
How to Prevent Conflict at Work with 6 Strategies: Build a Culture of Open Communication
Sign up for group coaching and feedback sessions 🎤 ⁠https://academy.explearning.co/plans/412279⁠ Join our community 🤩 ⁠https://academy.explearning.co/plans/351413⁠ Tired of workplace drama and unnecessary conflicts? Learn 6 proven strategies to prevent conflict at work and crea ... Show More
11m 54s
Mar 2023
How to Improve Your Validation Skills with Andy Prisco
Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this episode, Andy Prisco, Founder of Jumpstart Mastery, has taken upon himself a mission in humanitarian services, to create, accredit, and certify an agency that ... Show More
43m 6s
Dec 2024
Strategies for Dealing with Difficult People at Work—Boost Morale, Reduce Stress
Sign up for group coaching and feedback sessions 🎤 ⁠https://academy.explearning.co/plans/412279⁠ Join our community 🤩 ⁠https://academy.explearning.co/plans/351413⁠ Learn more about Explearning Academy ✨ ⁠https://academy.explearning.co⁠ 🏆🏆EXECUTIVE EXCELLENCE MASTERCLASS ⁠⁠htt ... Show More
37m 45s
Nov 2024
How to Manage an Employee Who Gets on Your Nerves
Do you have an employee who just gets on your nerves? In this episode, Dear HBR cohosts Alison Beard and Dan McGinn answer listener questions with the help of Art Markman, former professor of psychology at the University of Texas at Austin and now the school’s Senior Vice Provost ... Show More
37m 12s
Jul 2024
How to Stop The 7 Deadly Work Stressors
#95 Stressed out at work? When should you just find a new job? In this episode, Liz Fosslien dives into practical strategies to navigate the 7 Deadly Work Stressors in order to thrive in stressful work environments. She explores the importance of real downtime, from setting clear ... Show More
48m 1s
Aug 2024
Dealing with Other People’s Defenses
Forrest and Dr. Rick tackle the tricky topic of dealing with other people’s psychological defenses. It’s often easier to see other people’s defenses than to see our own, which can make them particularly frustrating to deal with. In this episode, Rick and Forrest explore the psych ... Show More
1h 15m
Mar 2025
How to Earn Respect as a First-Time Manager
Getting taken seriously as a new manager is challenging for anyone. You can go from being friends with your peers to suddenly being their boss. It’s easy to make missteps, like playing the part too much—acting the way you think a manager is supposed to act. On the other hand, you ... Show More
38m 44s
Aug 2022
6 Tips for Effectively Managing Your Team
[[:encoded, "Managing a team is not an easy feat. People aren’t plug and play templates—there’s no formula for the best way to do it. The best managers lead with empathy and kindness, communicate clearly, and empower their team members.\n\nAs a team leader, it’s your job to inspi ... Show More
55s
Aug 2024
How to Handle Interruptions
You want to handle interruptions kindly, but you're not sure how to assert yourself without escalating the situation. In this episode, I'm revealing 3 simple ways to handle interruptions effectively. These strategies will help you maintain control of the conversation and make sur ... Show More
14m 49s