“What does it feel like to be a customer of your business? How are you treating your customers? How are you making them want to not just come back, but tell their friends?”
Brittany Hodak’s story reminds us that a truly fulfilling speaking career comes from real clarity and intentionality, not chasing every gig or opportunity that comes along. She didn’t set out to become a speaker—her journey began with launching a marketing agency for some of music’s biggest names, which eventually led to media attention, a Shark Tank appearance, and eventually speaking invitations. Only after saying yes a few times did Brittany realize the demand—and value—for her insights on creating “superfans” through customer experience.
However, Brittany’s growth wasn’t from one big break. It stemmed from consistently refining her message, learning to say no (even to well-paid opportunities), and protecting her priorities—especially bedtime routines with her two young kids. Instead of chasing every opportunity, Brittany focused relentlessly on her message: helping organizations build loyal customers. By sticking to her lane, turning down distractions, and showing up with real, tested insights, she’s built a thriving speaking business on her own terms. What can we learn from Brittany? Success isn’t about being everywhere or everything. It’s about knowing who you serve, being consistent, and building your work around what matters most!
You’ll learn:
“You have to stay on one path if you want to be known for that.”
Episode Resources
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