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May 2025
28m 28s

A Lesson on Balancing Scaling with Stabi...

Harvard Business Review
About this episode
In late 2013, Ryan Cohen, cofounder and then-CEO of online pet products retailer Chewy.com, was facing a decision that could determine his company’s future. Should he stay with a third-party logistics provider (3PL) for all of Chewy.com’s e-commerce fulfillment or take that function in house? Cohen worried that the company’s current 3PL may not be able to sc ... Show More
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