episode-header-image

Feb 2025

39m 39s

47. Designing AI Experiences: What to Co...

NIELSEN NORMAN GROUP

About this episode

Up next

56. AI for UX Analysis: How Accurate Is It? (feat. Christian Holst & Jamie Holst, Baymard Institute)

As AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episode, co-hosts Therese Fessenden and NN/G VP Kate Moran sit down with Jamie Holst and Christian Holst, the co-fo ... Show More

55. Democratizing Research in the Age of AI (feat. Ned Dwyer, CEO & Co-founder of Great Question)

The interest in “customer insights” is higher than ever, and more people are interested in both research insights and carrying out research on their own. But, who’s making sure research is done well? Therese sits down with Ned Dwyer, CEO and co-founder of Great Question, to talk ... Show More

54. Designing for Millions of Users (feat. Jay Dutta, Global Head of UX, Deutsche Bank)

In this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving depth: of empathy, culture, and context. With a career spanning Adobe, Flipkart, and MakeMyTrip, Jay reflects on ... Show More

Recommended Episodes

The Future of AI: Predictions and Realities

In this episode, Jaeden Schafer discusses the current challenges and developments in the AI industry, particularly focusing on the limitations faced by major players like OpenAI and Anthropic. The conversation explores the anticipated improvements in AI models, the predictions fo ... Show More

What We Can Do, That AI Can't.

<p>In this episode, I dive into how designers can stay ahead in the ever-evolving world of AI. While AI continues to shape the creative industry, there are four essential human traits—emotional intelligence, cultural awareness, taste, and judgment—that still give us a competitive ... Show More

How to Be An AI Leader (According to OpenAI)

OpenAI has published a new leadership guide for executives, laying out five principles — align, activate, amplify, accelerate, and govern — designed to help organizations lead in the age of AI. This episode breaks down the most important lessons, the subtext behind OpenAI’s recom ... Show More

777: Generative AI in Practice, with Bernard Marr

Generative AI is reshaping our world, and Bernard Marr, world-renowned futurist and best-selling author, joins Jon Krohn to guide us through this transformation. In this episode, Bernard shares his insights on how AI is transforming industries, revolutionizing daily life, and add ... Show More

#158 Building Human-Centered AI Experiences with Haris Butt, Head of Product Design at ClickUp

In today's AI landscape, organizations are actively exploring how to seamlessly embed AI into their products, systems, processes, and workflows. The success of ChatGPT stands as a testament to this. Its success is not solely due to the performance of the underlying model; a signi ... Show More

Making Sense of Agentic AI | ThoughtWorks Birgitta Boeckeler

<p>There’s AI agents. There’s AI tooling. Do either drive business impact or are they just more things your dev team is supposed to stay on top of?<br/><br/>Birgitta Boeckeler, Global Lead for AI Assisted Software Delivery at ThoughtWorks, joins the show to discuss the practical ... Show More

AI and Video Game Development: Navigating the Future Frontier (Ep. 253)

<p>In this episode we delve into the dynamic realm of game development and the transformative role of artificial intelligence (AI). Join Frag, Jim and Mike as they explore the current landscape of game development processes, from initial creative ideation to the integration of AI ... Show More

#64 Ex-Google Exec Reveals The Shocking Truth About AI with Mo Gawdat

Mo Gawdat is the former Chief Business Officer at Google X, an AI expert, and a best-selling author. He has been recognized for his early whistleblowing on AI's unregulated development and has become one of the most globally consulted experts on the topic. With years of experienc ... Show More

How Microsoft is Fixing the Biggest AI Agent Problem

Want the guide to create AI Agents? get it here: https://clickhubspot.com/fhc Episode 77: Are we nearing a future where AI agents can autonomously tackle our biggest challenges—while remaining efficient, safe, and truly aligned with human goals? Matt Wolfe (https://x.com/mreflow) ... Show More

Navigating the AI Infrastructure Landscape with Haseeb Budhani

In this episode, Jaeden speaks with Haseeb from Rafay about the challenges and opportunities in AI infrastructure. They discuss the importance of self-service consumption for developers, the complexities of competing with hyperscalers, and the need for secure multi-tenancy in AI ... Show More