In today's episode, I'm walking you through how to handle negative customer feedback. (I also have a fun surprise to share with you all!)

We all receive negative feedback in our businesses at some point, but feedback is just a data point. You get to decide what you do with it. I'm sharing some examples of what I've experienced and how I reacted.

In today’s episode, I cover:

How even negative feedback can be valuable information
Why every piece of feedback does not mean you have to take action
How to find what multiple people are saying, not focus on one person’s opinion
Why to hold off on knee-jerk reactions
A script I use for how to respond to negative feedback
How you can ask questions to learn more about how to make your offer better

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Find the complete show notes here: https://myanichol.com/2025/01/28/negative-customer-feedback/

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104. How to handle negative customer fee...