Trigger Warning: This episode contains discussions of mental health challenges, including mentions of suicide. If you or someone you know is struggling, please remember you’re not alone—help is available. In Canada, you can call or text the suicide hotline at 9-8-8, 24/7.
In this powerful episode of The Business Development Podcast, Kelly Kennedy sits down with Bryan Hayes, founder and president of ElevateX Sales, for a deep and candid conversation on resilience, mental health, and empathy in the world of sales. Bryan opens up about his personal journey from rock bottom to resilience, sharing how he faced life-altering losses in his career and the emotional toll that nearly broke him. He discusses the challenges of navigating the business world after losing high-stakes deals, the mental strain that came with it, and how, at his lowest point, he found the strength to rebuild. With unfiltered honesty, Bryan recounts the role his loved ones and mentors played in helping him regain his sense of purpose and the critical choices that ultimately led to his comeback.
Beyond his inspiring story of resilience, Bryan and Kelly dive into the importance of empathy in sales, exploring how understanding and connecting with clients on a deeper level can redefine success. Bryan explains how his experiences shaped his unique approach to business, emphasizing that genuine relationships are the foundation of impactful sales. Together, they discuss practical ways business owners and sales professionals can incorporate empathy into their interactions, and how Bryan’s journey informed his vision for ElevateX Sales. This episode is a must-listen for anyone looking to overcome setbacks, find motivation, and approach business with a renewed sense of purpose and authenticity.
Key Takeaways:
1. Embrace resilience in the face of failure; every setback is a chance to rebuild stronger.
2. Empathy is essential in sales; truly seeing things from your client’s perspective creates lasting trust.
3. Lean on your support network during challenging times; loved ones and mentors can be invaluable.
4. Mental health struggles are real in business; seeking help can make a world of difference.
5. In tough moments, remember why you started and what you’re working toward.
6. When deals fall apart, focus on what you learned and how it prepares you for future success.
7. Authenticity in client interactions builds stronger, more meaningful business relationships.
8. Taking a break to reassess your path can lead to new insights and directions.
9. Use adversity as fuel for growth; it can unlock new strengths you didn’t know you had.
10. Developing a unique sales approach that aligns with your values can set you apart in the industry.
Links referenced in this episode:
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