On this episode, Monica Trivedi, VP of Global Client Experience at JLL Technologies, discusses the importance of client experience in driving revenue growth and the strategies she employs to enhance customer success. She emphasizes the need for understanding client ecosystems, managing a global team, and fostering cross-functional relationships. Monica also shares insights on leveraging AI to improve efficiency and the significance of creating moments of delight for clients.

Tune in to learn:

Why client experience should be a 24/7 focus for leaders.
How building relationships with product teams enhances collaboration.
How AI can streamline customer support and engagement.
The importance of meeting with your CX team.
How to foster a customer-centric mindset

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#54 How to Turn Customer Experience Into...