In this episode, you’ll learn how to transform your brand into something that sticks with your customers long after the first interaction. We dive deep into the difference between customer touch points and the full customer journey, showing how each step impacts the way customers remember your brand. You'll discover practical ways to ensure your customers don’t just buy once—they come back and tell others about your business. If you’ve struggled with customer retention or brand loyalty, this episode lays out the strategies you need to succeed.