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Oct 2024
30m 24s

How to build an empire

TED
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Feb 9
How Zappos outperformed Amazon
What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how t ... Show More
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Feb 2
Quick Fixes: How to stop judging your colleagues, pick your battles, and delegate responsibly
In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a ... Show More
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Jan 26
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With a new year comes new goals and new hopes and dreams. This season, Anne and Frances are introducing a new segment called Toolkit: a practical guide to ideas, tools, and frameworks that can help you reach your goals at work and beyond. In this episode, they tackle the importan ... Show More
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