Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office success. Resources: All-Star Live Dental Training EventsDental CoachingDental Practice Growth Webinar
Jul 7
The GREAT Advantage: Part 2 - Winning the Case
Shelly VanEpps shares how to increase case acceptance by uncovering what truly matters to patients. Discover the emotional exam, SWOT framework, permission statements, and communication strategies that build trust, overcome objections, and help your entire team support more confi ... Show More
26m 19s
Jun 16
Fan Favorite - The First Impressions Starts with the Phone
In this episode, Heather and Alex Nottingham explains why phone skills are the foundation of a successful dental practice. They discuss converting inquiries into appointments, building rapport, creating consistent patient experiences, and how effective communication drives case a ... Show More
30m 6s
Sep 2024
The Stress of Referrals in Dentistry
Dr. Martin Mendelson and Dr. Kyle Stanley discussed the importance of wellness in dental practice, focusing on improving communication, treatment planning, and documentation in patient referrals. They also emphasized the significance of building trust with patients, understanding ... Show More
47m 41s
Jul 2024
What is success for a dental professional?
Dr. Martin Mendelson and Dr. Kyle Stanley, dentist coaches and speakers, discussed the concept of success in dentistry and beyond, emphasizing the importance of a balanced approach to professional success, prioritizing health, and practicing gratitude and resilience. They also sh ... Show More
44m 7s
Nov 2025
Building a Career You Love in Dentistry
In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson share career advice for dental professionals by exploring both clinical and non-clinical paths. Drawing on their diverse experiences in technology, speaking, coaching, and tech, they highlight strategies for clinical dent ... Show More
39m 57s
Apr 2025
Clear and Consistent: Mastering Communication in Dental Practice
In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson dive into the power of clear and consistent communication in dentistry. 🦷💬 They discuss common pitfalls of verbal communication, the importance of documentation, and practical strategies like checklists and patient educ ... Show More
49m 58s
