Shelly VanEpps and Alex Nottingham JD MBA discuss the importance of phone skills in converting new patients, enhancing the patient experience, and how team training is key to dental office success. Resources: All-Star Live Dental Training EventsDental CoachingDental Practice Growth Webinar
Nov 18
The Best Dentists
<p>Alex Nottingham JD MBA and Eric Vickery discuss what separates top dentists from struggling ones—mindset, decisive action, people skills, clinical confidence, leadership, and willingness to invest in growth. They explore fear, abundance mentality, and how modeling successful p ... Show More
30m 41s
Nov 11
Supercharge Your Online Reputation
<p>Dr. Len Tau joins Alex Nottingham JD MBA to share how to supercharge your online reputation. Learn why reviews are the foundation of growth, how to build a “reputation culture,” and key steps to boost visibility, trust, and new patients through authentic feedback and Google ra ... Show More
25m 21s
Jun 2024
2006: Achieving Top-Notch Customer Service Pt. 1
<p>On today's episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled "Achieving Top-Notch Customer Service," Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental pra ... Show More
26m 10s
Apr 2025
Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health
<p>In this episode of the AI in Business Podcast, Brett Kiley, Executive Director of Customer Experience and Client Solutions at CVS Health, joins us for a compelling discussion on the evolving landscape of customer interactions. With over two decades of experience, Brett shares ... Show More
18m 38s
Apr 2024
Building Unbreakable Bonds
There is a core human need that, if tapped into, can build enduring teams, lasting friendships, and loyal customers. Today Darren will reveal this core need and how you can leverage it to enhance all your relationships. Get your seat for next week's Business Master Class at Hardy ... Show More
4m 24s
Sep 17
The Future of Dentistry: AI, Practice Culture, and Industry Trends with Dr. Pamela Maragliano
Join Dr. Mustafa Shah-Khan and Dr. Richard Offut as they discuss the evolving landscape of dentistry with Dr. Pamela Maragliano, Chief Editor of Dental Economics. From AI implementation to practice culture and staffing challenges, this episode provides valuable insights into curr ... Show More
41m 58s
Apr 2025
[Stories of Success From Empower Alumni] From Overwhelmed to Expert: Julie's Journey as a Dietician in Digital Business
The Empower Stories of Success is a multi-part series featuring real conversations with Empower graduates who have built and scaled their businesses. In Part 4, Jess sits down with Julie Balsamo. Julie is a driven and passionate nutrition expert, who shares her experience of laun ... Show More
27m 48s
Apr 2025
How to Avoid PT Burnout, Find Community, and Get Involved in Advocacy
<p>In this episode, entrepreneur and APTA member Odell Miller, PT, DPT, interviews APTA Vice President of Strategic Affairs Drew Contreras, PT, DPT. They talk about starting a business, how new technologies are rapidly changing the profession, and ways PTs can take care of themse ... Show More
35m 32s