“Oops you made a mistake, that’s all … and making mistakes is never fun” was a jingle from a decades-old cartoon series. Truer words were never sung. Blunder … error … gaffe … mis-step … oversight … blooper … many terms share that singular, sinking feeling when you realize you messed up in a big way. We help listeners own up and make amends when things go awry at the office. Jack shares the story of an impromptu acoustic performance that saved a concert waylaid by technical difficulties.

Segments in this episode:

Not Ticking all the Boxes in Vancouver – “We shipped a large order to an overseas customer and I just realized I sent the wrong stuff!”
They’re all Johns in Indiana - “OMG … I told the wrong John Smith he’d been promoted and given a raise.”
The Gist: “How to Apologize for a Mistake Professionally” by Genevieve Northup, MBA, SHRM-CP, HCI-SPTD as posted on Indeed.com

We want to hear about the drama, the dilemmas, and the conundrums that you face at work! All names will be changed to protect the guilty and innocent.

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