logo
episode-header-image
May 2024
39m 24s

Interviewing users with Steve Portigal

James Royal-Lawson & Per Axbom
About this episode
S02E18 (#328). Ten years have passed since the first edition of Steve’s legendary book Interviewing Users was released. We reflect back on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs is still crucial. 
Up next
Jul 2025
Season 3 update from James and Per
This is an update to let you know that we have reached the end of Season 3. Have a great summer, and perhaps Per will see you at Camp Digital in Manchester, England, and perhaps James will see you at Web Summer Camp in Opatija, Croatia. 
2m 3s
May 2025
Accessible design systems with Karen Hawkins
S03E11 (#339). Karen Hawkins, accessible design practice lead at Level access and chair of the W3C ARRM group joins us to discuss accessibility and design systems. Design systems can really help improve accessibility, but in reality design teams often don’t know their exact respo ... Show More
1s
May 2025
Designer burnout with Katrina Alcorn
S03E10 (#338). About 15 years ago Katrina Alcorn suffered from burnout while managing a team of designers and raising a family. Drawing from her own experience, Katrina highlights during our conversation the importance of autonomy, connection, as well as purpose in the workplace. 
1s
Recommended Episodes
Apr 2024
38. User Interviews (feat. Steve Portigal, Research Consultant and Author)
<p>In this episode, we dive into User Interviews with Steve Portigal, discussing their critical role in product development and design research. User interviews, a qualitative method, involve conversations with users to gather insights about their experiences, behaviors, and need ... Show More
45m 43s
Jan 2022
17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)
<p>There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth &amp; Marketing) and JH Forster (VP Product) demystify these trends and share their observations ... Show More
34m 28s
Mar 2018
049: User Research War Stories with Steve Portigal
Artwork by Eli Jorgensen Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes br ... Show More
1h 33m
May 2022
Virtue
This year, The Digital Human celebrates its 10 year anniversary. During that time, we have explored all corners of the digital realm, and told hundreds of stories that have revealed how we as humans have been shaped by the technological world we have created, and what we may beco ... Show More
29m 18s
May 2023
28. Games User Research (feat. Steve Bromley, author and games user researcher)
<p>Have you ever wondered what it&#39;s like to usability test a video game? Or what goes on behind the scenes of gaming studios as they prepare for big release dates? In this episode, games user researcher Steve Bromley shares how he got into the field, and what makes games diff ... Show More
34m 23s
May 2018
Episode 058 - User testing - Even a drunk person can do it
A lot of the work we do impacts the people using the product or application we’ve made and it’s important to understand how our users resonate with the products we create. A great way to better understand what works for a user is by doing user testing. In this episode, we’ll be d ... Show More
47m 3s
Jan 2018
Episode 13 - Do Developers Make Lousy UX?
In this episode we discuss why lot of people think Developers make unusable and lousy user experiences and interfaces. We take examples of Windows vs Mac and a throw back from a blog post I wrote 10 years ago. Enjoy 
9m 35s
Feb 2023
Celebrating 10 Years: Behind the Scenes
tail spinning
36m 23s
Apr 2021
Revisiting the Fundamentals of App Marketing Post IDFA — Thomas Petit
<p>In this episode, you’ll hear about:</p><ul><li>Why most apps should do at least some paid user acquisition</li><li>How paid user acquisition has evolved over the past decade</li><li>How to think about marketing in the post-IDFA era<p></p></li></ul> 
1h 18m
Jul 2025
52. Rethinking Users as Ecosystems (feat. authors Mike Youngblood and Ben Chesluk)
Who do we really mean when we say “the user”? And who gets left out?In this episode, Therese Fessenden chats with cultural anthropologists Mike Youngblood and Ben Chesluk, who are challenging overly narrow definitions of users in UX. They explore how systems thinking and anthropo ... Show More
46m 50s