Artwork by Eli Jorgensen
Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way ... Show More
Apr 2024
38. User Interviews (feat. Steve Portigal, Research Consultant and Author)
<p>In this episode, we dive into User Interviews with Steve Portigal, discussing their critical role in product development and design research. User interviews, a qualitative method, involve conversations with users to gather insights about their experiences, behaviors, and need ... Show More
45m 43s
Apr 2024
Engage More, Talk Less - The Key to A Thriving Design Business - RD341
Welcome back to another insightful episode of Resourceful Designer, where today's message is all about the art of engagement over trivial chatter. I'm your host, Mark Des Cotes, and in episode 341 we dive deep into the importance of engaging more and talking less. We explore how ... Show More
13m 13s
Feb 2022
Episode 232: Designing Conversations with Daniel Stillman
What frameworks can we use to guide better conversations? Our guest today is Daniel Stillman, conversation designer and executive coach. You'll learn about several conversational modes, why it is important to have conversations with ourselves, how mentorship is different from coa ... Show More
56m 6s
Nov 2024
BDTP. Storytelling in SaaS with Stephen Steers
Today we have another episode of Better Done Than Perfect. Listen in as we talk to Stephen Steers, sales coach, consultant, and storyteller. You'll learn about why you should sell the outcome, how to choose the right story to tell, how to apply storytelling in your sales calls, a ... Show More
39m 6s