May 4

How to strengthen your stress response (w/ Master Fixer Kelly McGonigal)

We all deal with stress in our lives, and it’s tempting to try to avoid it altogether. But the people who face stress head-on often handle it most skillfully. In this episode, Anne and Frances are joined by Kelly McGonigal, a health psychologist and lecturer at Stanford Universit ... Show More

36m 33s

Apr 27

How to prevent burnout (w/ Master Fixer Guy Winch)

Do you feel like work is taking over your life? Guy Winch is a psychologist and author of the book Mind Over Grind: How to Break Free When Work Hijacks Your Life. In this episode, Anne sits down with Guy at the annual TED conference in Vancouver to discuss the insidious ways work ... Show More

33m 16s

Apr 20

Unsolicited Advice: How Southwest Airlines lost its way

Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. ... Show More

34m 18s

Jan 2024

How to Reduce the Friction that Hurts You — and Harness the Friction that Helps

Organizations too often subject their employees and customers to unnecessary friction that creates inefficiency and causes frustration. But, in some situations, friction can be a positive force, spurring more innovation and better decision-making. So how do you reduce the bad kin ... Show More

29m 28s

Apr 2024

Ep440 - Bob Sutton & Huggy Rao | The Friction Project

Professors Bob Sutton and Huggy Rao visit Google to discuss their book "The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder." This book is a useful guide to eliminating the forces that make it harder, more complicated, or downright ... Show More

32m 38s

Feb 2024

131. Friction Fixing: How to Use Obstacles to Your Advantage

Friction — that’s Professor <a href="https://www.fastersmarter.io/guests/huggy-rao/">Huggy Rao</a>’s metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it.In his book, <a href="https://www.fast ... Show More

26m 50s

Apr 2024

385. Defeating Workplace Friction w/ Huggy Rao

In this episode of The Brainy Business podcast, Huggy Rao, a distinguished professor at the Stanford Graduate School of Business, shares profound insights on the concept of workplace friction and its impact on organizational dynamics. Huggy's extensive research and e ... Show More

51m 47s

Mar 2024

#166: Michael Bungay Stanier—Practical Tools for Handling Workplace Conflicts

When we ignore conflicts in the workplace, it can actually make things worse. It can make people less interested in their jobs, cause good employees to leave, and ultimately impact the bottom line of your business. Sweeping conflicts under the rug doesn't make them disappear. ... Show More

40m 18s

Jul 2020

14. Be Better At Work: How to Communicate Better With Coworkers and Employees

Most of the work we do requires coordinating and collaborating with others. But how can we ensure the benefits of working with others, while avoiding conflict that’s inherent to communicating within groups?In this episode, Matt Abrahams speaks with <a href="https://www. ... Show More

26m 28s

Oct 2019

Heavy Workloads

Do you or your team have way too much to do? Dan and Alison answer your questions with the help of Amy Jen Su, an executive coach and author. They talk through what to do when you’re struggling to get things done at a new job, a coworker is stressed about their work, or you and y ... Show More

34m 16s

Mar 2020

Subversive Employees

Do you have an employee working against you? Dan and Alison answer your questions with the help of Adrian Gostick, an executive coach and author. They talk through what to do when your direct report is creating problems only to fix them, one team member is hoarding knowledge, or ... Show More

32m 38s

Jan 2024

How To Use Friction To Draw People In or Push Them Away | Bob Sutton

In today’s episode, we tackle friction with Bob Sutton. Bob is an organizational psychologist and professor at Stanford, a New York Times bestselling author, and is here with us to discuss his upcoming book, The Friction Project: How Smart Leaders Make the Right Things Easier and ... Show More

53m 58s

Jul 2020

Frustrated Engineers

As an engineer, do you feel you carry a bigger burden at work? Dan and Alison answer your questions with the help of Richard Sheridan, an engineer, CEO, and author. They talk through what to do when you want to influence decisions as a technical expert, you’re a female engineer s ... Show More

31m 47s

Friction 101: How to make the right thin...