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00:06:04 How to Use Funnel Questions
00:08:26 Here's a summary of How To Ask Funnel Questions
00:11:50 How You Structure a Question Matters
00:15:14 Rhetorical Questions
00:16:09 To conclude, here are a few Tips For Using Questions
00:17:03 How to Be a Truly Effective Listener
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• One of the easiest ways to connect with another person is to just ask questions. The right questions help you gather more and better-quality information, build stronger connections with others, inspire trust and liking, learn, and help other people learn, too.
• Closed questions (those that have very short or one-word answers) can be used to confirm your understanding, make conclusions or summaries, or set the tone and scope of a more formal or structured conversation. However, they can kill a conversation and make it feel interrogatory.
• Open questions (any possible answer) allow you to probe for depth and can keep a conversation lively and open-ended. Use both in the “funnel question” technique, which probes for information down a narrowing path of increasing detail, starting broad and progressively becoming more specific. Start with open questions, then drill down for more detail as you go, eventually reversing the funnel if necessary.
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