Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home
00:02:54 Author Nick Morgan describes in his book Power Cues
00:08:34 How to Master Nonverbal Communication
00:12:08 Body Language Basics
00:14:37 Look for Clusters of Behavior
00:15:26 Don’t Be Afraid to Trust Your Instincts
00:16:16 What to Look At
00:18:50 The Art of Cold Reading
00:19:50 Four Important Cold Reading Principles
00:21:36 Redirection
00:22:32 Collaboration
00:23:19 Conversation
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• Be mindful of your meta-language and make sure that your verbal and nonverbal signals are aligned. Nonverbal communication can repeat, substitute, complement, or accent our verbal communication. If it doesn’t, we risk sending mixed messages or lowering trust. Pay attention to messages sent using facial expressions, body posture, gestures, eye contact, touch, use of space, and voice characteristics.
• To build mindful awareness of your nonverbal communication, try to eliminate in-the-moment stress (by breathing, pausing, and connecting with your five senses) and cultivate emotional awareness (including the ability to tolerate and accept emotions as they are).
• When reading body language, think holistically, dynamically, relatively, and in context. Don’t rely on single data points, but look for clusters of behavior, inconsistencies with context, and a shift from baseline.
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