Customer Retention: A How-to Guide

Pom Pom at Home originated when founder Hilde Leiaghat began filling empty space in antique shipping containers with vintage European linens. After customers continually sought out her textiles, she launched the California coastal-inspired bedding line, which her son, Sam, eventu ... Show More

Ruggable had millions of customers and a product problem hiding in plain sight—on Reddit. Chief Commercial Officer Sarah Kleinman found it, fixed it, and launched an innovation that made up 70% of revenue in eight weeks. Here’s how they turned public complaints into a brand comeb ... Show More

Driven by a passion for global craftsmanship, Bert Youn launched The Good Liver to sell high-end home goods, but found that web photos alone couldn’t convey the value of $300 items. Opening a physical store in Los Angeles allowed customers to hold products in their hands, turning ... Show More

<p>A panel of experts discussed strategies for making physical retail a strong service touchpoint that builds brand loyalty.</p> <p>Shopping is evolving. Consumers now experience brands across channels: they may be introduced to a brand on social media, try on its products at a s ... Show More

<p>In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising p ... Show More

In this episode, we explore how to use customer insights to make your messaging truly resonate. You'll learn how to tap into testimonials and real feedback to speak directly to your audience’s needs and desires, helping them feel understood and engaged. We break down a simple, th ... Show More

Bryan Croft shares how he buys brick and mortar businesses exclusively for their loyal customers and transitions the revenue to his 100% online business, HCBrands.com. You can find show notes and more information by clicking here: https://bit.ly/33coLBa Interested in our Private ... Show More

<p>Have you ever wondered how some businesses seem to effortlessly keep their customers coming back for more?</p><p>That&apos;s exactly what we&apos;re diving into today...the secret sauce behind customer lifetime value (LTV) and how YOU can harness its power to grow revenue with ... Show More

🔗 Enroll in the Fashion Wholesale Masterclass: https://www.makegoodfashion.com/wholesalesuccessIn this episode of Make Good Fashion, we explore the science of positioning your fashion brand to attract your dream retailers. You'll learn how to identify your brand niche, develop a ... Show More

Are you looking for ways to grow your jewelry brand and build trust with prospective customers? You may want to consider leveraging your current customers and involving them in your marketing efforts. To find out how to make your customers a part of your business and marketing st ... Show More