How To Be Assertive AND Empathic

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00:08:38 Psychologist Craig Malkin's book Rethinking Narcissism

00:10:59 The Soft Startup

00:13:19 The Empathic Communication Toolkit for Handling Conflict

00:20:47 Use techniques like the Positive no or the Soft Startup

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• To be both assertive and empathic, use techniques like the “positive no” or the “soft startup” when setting a boundary.

• When managing conflicts or difficult communication, remember to use open-ended questions; focus on strengths; let the other person lead; normalize rather than pathologize; and use open, conciliatory body language to show that you are on the same side.

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