Customer Centricity: Leslie Witt

In this bonus episode of the Creative Confidence Podcast, storyteller and strategist Catherine Connors returns to answer top questions from our IDEO U community. We explore what it really means to lead with story—beyond frameworks and formats—and how storytelling can be used to b ... Show More

In this conversation, IDEO CEO Mike Peng shares what it really takes to foster creative collaboration on teams. From designing for trust and tension to navigating ambiguity and divergent thinking, Mike offers a clear-eyed look at how leaders can create the conditions for breakthr ... Show More

What makes a story powerful enough to shift culture? In this episode of the Creative Confidence Podcast, Catherine Connors—former Head of Content at Disney Interactive and founder of storytelling consultancy StoryQuo—shares five key shifts that can help leaders use story as a too ... Show More

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ... Show More

Anthony Sartori knows just how overlooked the mental health of retail workers can be. After finishing college in 2018, and seeing the plight of frontline workers during the beginning of the global pandemic, Sartori started the nonprofit Evolving Minds. He speaks with Morra Aarons ... Show More

Every company’s success is tied to its talent - recruiting and retaining the employees needed to deliver high-level customer experiences that support the bottom line. Yet rapid transformation has disrupted many things that organizations used to do to maintain great company cultur ... Show More

Why does everyone think trust is earned? To me, that process seems slow and egotistical. I believe that if you give your employees trust in the upfront, you’ll be blown away by the results. In this podcast I focus on how CEOs can empower their team’s to facilitate scale, as well ... Show More

Organizations regularly reward devoted workers who put in long hours. At the same time, “always-on” communication spurred by the pandemic and new digital tools encourage workaholism. But research shows that it’s not just individuals who are harmed by overworking. Their employers ... Show More

Moka.care est une start-up qui aide les entreprises à prendre en charge la santé mentale de ses salariés. À une période où plus de 40% des salariés se déclarent en détresse psychologique, le sujet est plus que jamais central. Dans cet entretien, Pierre-Étienne Bidon nous explique ... Show More

Employee Resource Groups are a critical piece of an organization's diversity and inclusion strategy. But, how do you actually create these ERG’s? Melissa Obleada, founder of the LGBTQ+ and People of Color at HubSpot ERG’s digs into the impact these groups have in the workplace, a ... Show More

Here’s the deal, customer service gets a bad rap, but the truth is that when done well, solving customers’ needs is awesome, and when you can actually give them a good experience and make their day, that’s just icing on the cake. Reaching that outcome takes work, though, and the ... Show More