Customer Centricity: Leslie Witt

<p>Learn how interaction designer Takashi Wickes uses AI to prototype ideas with more creativity, intention, and humanity. In this conversation with host Mina Seetharaman, Takashi shares mindsets, stories, and practical methods from IDEO U’s <a href="https://www.ideou.com/product ... Show More

How can leaders bring AI into their organizations thoughtfully, without losing what makes them human? In this Asked & Answered episode, AI strategist and IDEO alum Justin Massa joins host Mina Seetharaman to answer listener questions and share a grounded, practical view of AI ado ... Show More

AI strategist and former IDEO partner Justin Massa joins host Mina Seetharaman to help leaders cut through the hype and focus on where artificial intelligence can create the most value. He shares practical frameworks for identifying strategic opportunities, balancing automation w ... Show More

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ... Show More

Anthony Sartori knows just how overlooked the mental health of retail workers can be. After finishing college in 2018, and seeing the plight of frontline workers during the beginning of the global pandemic, Sartori started the nonprofit Evolving Minds. He speaks with Morra Aarons ... Show More

In this episode of HR Work Break, , I’m joined by Claire Schmidt, Founder and CEO of AllVoices. Listen in and Claire and I discuss how to utilize employee feedback to build corporate culture from the bottom up. 

Every company’s success is tied to its talent - recruiting and retaining the employees needed to deliver high-level customer experiences that support the bottom line. Yet rapid transformation has disrupted many things that organizations used to do to maintain great company cultur ... Show More

<p class="p1">Why does everyone think trust is earned? To me, that process seems slow and egotistical. I believe that if you give your employees trust in the upfront, you’ll be blown away by the results.</p> <p class="p1">In this podcast I focus on how CEOs can empower their team ... Show More

Organizations regularly reward devoted workers who put in long hours. At the same time, “always-on” communication spurred by the pandemic and new digital tools encourage workaholism. But research shows that it’s not just individuals who are harmed by overworking. Their employers ... Show More

<p><a href="www.moka.care" rel="noopener noreferrer" target="_blank">Moka.care</a> est une start-up qui aide les entreprises à prendre en charge la santé mentale de ses salariés. À une période où plus de 40% des salariés se déclarent en détresse psychologique, le sujet est plus q ... Show More

Employee Resource Groups are a critical piece of an organization's diversity and inclusion strategy. But, how do you actually create these ERG’s? Melissa Obleada, founder of the LGBTQ+ and People of Color at HubSpot ERG’s digs into the impact these groups have in the workplace, a ... Show More

<p>Here’s the deal, customer service gets a bad rap, but the truth is that when done well, solving customers’ needs is awesome, and when you can actually give them a good experience and make their day, that’s just icing on the cake. Reaching that outcome takes work, though, and t ... Show More