Customers are more likely to engage with their bank or credit union if contacted in a timely manner on their preferred communications platform. More than ever, these channels are highly personalized digital options.
Be it text, video, audio, secure chat, or social messaging, consumers want their financial institution to stay connected with them at every poin ... Show More
Jul 28
Banks Have More Data But Still Can't Get Personal
Banks and credit unions have never known more about their customers. So why does so much of banking still feel impersonal? In this episode, David Acevedo, Vice President at Abrigo, joins Jim Marous to examine the gap between what an institution knows about a customer and what it ... Show More
40m 46s
Jul 27
YouTube: Banking's New Front Door
We can have all the trust in the world, but still lose the moment. Consumers aren’t asking many of their first financial questions in a bank branch anymore. They’re asking them on YouTube, social media, Reddit, podcasts, and increasingly through AI. New eMarketer research shows n ... Show More
9m 18s
Sep 2023
Innovation, Customer Obsession, and Partnership: The Three Pillars of Mashreq Bank with Radu Topliceanu
<p>Welcome to another stimulating episode of Couchonomics with Arjun, where we delve into the intricacies of the financial world! Today we're setting our sights on the evolving landscape of digital banking. We have an insider's look at how traditional banking is transfo ... Show More
59m 36s
Dec 2024
Ep 18. Innovation in action : how DBS earned the title of the world’s best digital bank
Send us Fan MailIn this episode, Piyush Gupta, the inspirational CEO of DBS Bank, tells us how a Singaporean bank raced ahead in innovation and digitisation to be crowned the world’s best digital bank. Is Technology the new “front office” of a bank? Will pure-play digital banks e ... Show More
56m 46s
May 2022
EP06 Neobanks and the Future of Digital Banking | with Amir Nooriala, Callsign
<p>Neobanks are emerging rapidly across the world, all of them trying to solve many challenges that are preventing a seamless and safe digital banking experience. <br/><br/>From government regulation to data confidentiality, multiple issues need to be solved so we can enter a new ... Show More
33m 59s
Jun 2021
Tea, Sharks, and Internet Hubs
<p>User experience is at the heart of the fintech revolution. Innovation has centered around building better, smarter, cheaper, and more helpful services to disrupt the establishment and reinvigorate competition for the consumer. If data is the oil of that innovation, then un ... Show More
13m 54s
Aug 2024
Ep 91. The Transformation of Emirates NBD with Pedro Sousa Cardoso
<p><b>Digital Leadership: Embracing the New Tech Age</b></p><p><b>This week, we sit down with Pedro Sousa Cardoso, Chief Digital Officer at Emirates NBD, to explore the state of banking in the UAE. We have an in-depth conversation on the evolving role of CDOs, increasing collabor ... Show More
46m 43s
Apr 2022
EP03 Disruption, Open Finance and Commerce in the Metaverse | with Ramana Kumar, Magnati
<p>The status quo in the financial services sector is constantly changing. Innovation is the name of the game. If banks want to stay relevant in these evolving times, they need to be at the technological forefront and provide convenient, flexible payment solutions customers trust ... Show More
25m 35s