Patient retention is a thing that often gets overlooked. Yet, it can be one of the largest reasons contributing to you losing patients in your trials, your practice and in your care. Luckily there are some quick and easy fixes Heather and I share.
May 12
Ep. 138 Why Do We People Please & What Can We Do About It? (The Science)
It's deep dive episode time again!In this episode, we’ll break down the psychology of people-pleasing, why it happens, what science says about it, and—most importantly— I’m speaking to the amazing psychotherapist Emma Reed Turrell, all about how to manage your people pleasing tra ... Show More
13m 45s
Sep 2024
Episode 715: How to Diagnose and Solve ANY Problem in Your Business, Part 1
As an entrepreneur, facing challenges in your business isn’t just likely – it’s inevitable! That’s why one of the most critical skills for success is learning how to effectively diagnose what’s not working. By getting to the root cause of issues, you can make informed decisions t ... Show More
40m 2s
May 2023
#218: Delivering Value by Listening for Problems with Matty Wishnow
Do you ever feel like the experiments and analyses you're working on feel a little bit like a trip on a hamster wheel — properly grounded in hypotheses, perhaps, but not necessarily moving the business forward like you'd hoped? On this episode, Matty Wishnow, the author of Listen ... Show More
53m 31s
Oct 2021
#177: Design Thinking, Empathy, and the Analyst with Hilary Parker
What is a system without empathy? What is a show summary without an attempt to overly distill the discussion to the point of sounding like nonsense? On this episode, Hilary Parker (who you may know from the Not So Standard Deviations podcast or elsewhere) joined us to discuss wha ... Show More
1h 18m