On Tuesday, March 23, 2021, Luxury Institute welcomed Jack Ezon of Embark Beyond, Shannon Knapp of The Leading Hotels of the World, and Ben Trodd of Four Seasons Hotels & Resorts to share the challenges and abundant opportunities of reigniting the luxury hospitality industry in 2021 and beyond. Milton Pedraza, Luxury Institute CEO, and Kathleen Shea, a ... Show More
Jan 2024
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative su ... Show More
17 m
Sep 2023
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ... Show More
26m 44s
Sep 2023
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ... Show More
27m 9s
Sep 2022
Marloes Knippenberg | The Mo Show 69 | The Hospitality Space, Localisation & Sustainability
Marloes Knippenberg is the CEO of Kerten Hospitality, a Global hospitality operating group that manages mixed-use lifestyle ESG developments in more than 12 different countries including Saudi Arabia. Originally from Holland, Marloes has lived and travelled all over the world, an ... Show More
1h 6m
Apr 2021
Rosemin Madhavji: a Deep Dive in Her Charming World of Luxury, High-End Fashion and Beauty.
With this new episode of Unlimited Women’s Brands, we continue to explore the world of Female Entrepreneurship and today we enter into a world of luxury, high end fashion and beauty , Roseminsworld!Rosemin has long become synonymous with luxury.ENTREPRENEUR, CELEBRITY INFLUENCER, ... Show More
33m 46s
Sep 2021
What Defines a Luxury Product Today? | Transforming Luxury
<p>In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future.</p><p>Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new cat ... Show More
37m 50s
Sep 2021
Welcome to Transforming Luxury
BoF speaks to 22 pioneering thinkers from the worlds of business, technology and luxury, creative leaders and renowned ecologists, to investigate the forces driving transformative change in the $300 billion luxury goods market over a special six-part series, presented in partners ... Show More
2m 27s
Sep 2021
How Did 2020 Impact Luxury? | Transforming Luxury
Critic Robin Givhan, analyst Luca Solca, author Dana Thomas and Métier founder Melissa Morris discuss how luxury became a winners-take-all market and how growing consumer scrutiny is driving change. BoF is investigating how market disruption, new technology and increasing consume ... Show More
28m 31s