In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a threat to a ... Show More
Jun 2021
Difficult people. Difficult conversations
In this episode, Martin, one of the hostage negotiators, recalls an incident where he deals with a protestor dressed as 'Batman', who has scaled Westminster Abbey in Central London. Here he was tasked to talk down the protestor from an external balcony of the famous London landma ... Show More
37m 40s
Mar 2022
Does Negotiation Give You Anxiety? Here’s How To Approach It.
Preparing for and managing a negotiation can be hard for anyone, but for people who suffer from anxiety and tend toward rumination, it can feel near impossible. In this episode, Morra Aarons-Mele speaks with negotiation expert Christoper Voss about how to handle negotiations when ... Show More
41m 53s
Mar 2024
Tips From a Hostage Negotiator on Handling Difficult Conversations
In resolving hundreds of kidnap-for-ransom cases involving gang leaders, pirates, and extortionists, Scott Walker, a former Scotland Yard detective, has learned a thing or two about how to negotiate and communicate in a crisis. He shares how to apply those lessons to the difficul ... Show More
47m 44s
May 2025
Episode 13 Stress Management for Correctional Facility Staff
In today's episode, we'll dive deep into what stress really does to your mind and body, from draining your energy to impacting your decision-making skills. We'll talk about how to recognize the warning signs before stress takes over—those moments when tension builds, and you find ... Show More
18m 35s