Rachel Stephens, Vice President of Marketing, Digital and Loyalty at Stop & Shop, explains how the grocer is tapping into new data sets and using emerging technologies to level up the customer experience.
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Feb 2023
Better Commerce Through Conscious Consumerism
Sustainability and consciousness are often seen as buzzwords coming from ecommerce companies. But for those who build their businesses around doing right in the world, these terms are nothing short of foundational. In this episode, Jeff Scult, founder of sustainable retailer One ... Show More
43m 56s
Jan 2023
How Chomps Takes A Bite Out of Retail and Ecommerce
Although it may seem like Chomps has been an overnight success, behind the scenes there has been a lot of hard work, risky bets, and beneficial partnerships that has helped elevate the brand. On this episode, Pete Maldonado, the Co-founder and CEO of Chomps and Stacy Hartnett, th ... Show More
39m 58s
Nov 2022
186 Chris Caracci - Building Customer Loyalty
<p>Think of your favorite brand - maybe it's Apple, Bose, Dominoes, Netflix, Jeep - whatever your favorite, most likely the quality of the product is excellent. But that's not enough to make you loyal to the brand. According to our guest today, there are two other important eleme ... Show More
21m 21s
Apr 2025
Small Business Bytes: How to Tell Your Business Story and Drive Customer Loyalty
People don’t just buy products – they buy stories. So how do you tell yours in a way that sticks, connects, and builds loyalty?
In this minisode of Small Business Bytes on This is Small Business, host Andrea Marquez explains how you can write a brand story that does more than jus ... Show More
8m 19s
Dec 2023
#637: My Customers Have Bought All My Offers… What’s Next For Them?
Encouraging your loyal customers to continue purchasing from you after your digital course. So you've hit your revenue goal by selling your digital courses, and you've got some amazing loyal customers, woohoo! But what's next? Once your customers complete your course, you need to ... Show More
35m 54s
Jan 2021
Luxury Institute and DataLucent: The New Era of Primary Customer Data
In 2021, and moving forward, one of the most important ways that a brand can measure customer loyalty is by how much data and insights their customers are willing to share with them, legally and ethically, for fair value rewards and personalization. Enterprise start-ups that are ... Show More
17m 29s
