Deborah Ancona, a professor at MIT Sloan School of Management, and Dennis Perkins, CEO of The Syncretics Group, have researched how family dynamics play out in the workplace. They say people often revert to childhood patterns at work. By applying a concept from psychology known as family systems theory, managers and leaders can come to understand how their p ... Show More
Apr 14
To Gain Customer—and Employee—Loyalty, Go Beyond Good Enough
Companies that spend their energy on incremental improvements to products, services, and even employee experience might just be spinning their wheels. Author Marcus Buckingham argues that data show that the only way to truly make an impact on performance is to make sure customers ... Show More
29m 41s
Jul 2023
Stanford’s BJ Fogg on behavior change and how to listen better at work
<p>Dr. BJ Fogg, founder and director of <a href='https://behaviordesign.stanford.edu/'>Stanford's Behavior Design Lab</a>, and author of The New York Times bestseller, “Tiny Habits,” talks about how to change behavior in the workplace.</p>
<p>He applies his behavior model to comm ... Show More
27m 14s
Feb 2024
Kellyn Smith Kenny: “The working world is a team sport.”
<p>Kellyn Smith Kenny was born to innovate. From her early years, she was a textbook over-achiever, thriving as both an athlete and a mathlete and joining any additional club she could squeeze her way into. Growing up, she watched her mom run a hospital and her dad contribute to ... Show More
37m 23s